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Pathway Team Leader

4 months ago

Derby, United Kingdom University Hospitals of Derby and Burton NHS Foundation Trust Full time

To provide an efficient Medical Secretarial service to the Consultants and their team in respect of NHS work, working flexibly with or alongside other medical secretarial staff, Consultants and their teams and other teams as required. To act as Pathway Co-ordinator for patients, secretaries and consultants within the business unit. Day to day management of secretarial staff ensuring the smooth running of the Patient Pathway.

To act as the primary point of contact for patients and medical staff on behalf of the Consultant and his/her team ensuring that all queries are answered with skill, sensitivity and in a courteous and professional manner

Typing and dispatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standards

**Day to day management**: initial stages of grievance and discipline; appraisal, acting as an appointment panel member; ensuring that appropriate training is delivered to staff; reviewing work performance and progress; work allocation and checking

Ensure that urgent test results/correspondence is brought to the immediate attention of the Consultant or his/her team

An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines

Working to strict Trust and Government policies and Waiting list management and 18 weeks guideline

Preparing and validating waiting lists

Accurately informing patients/clinicians of outcomes and information to influence the effective service delivery for all patients including waiting list queries.

**Closing Date**: 19 March 2023

**Interview Date**: 30 March 2023

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

**In return we will offer**:

- Development opportunities, including both professional and leadership development
- On-going support through every step of the way from recruitment to when you join our team and beyond.
- A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

**Key Facts about our Trust**:

- Our hospitals see more than 4,000 outpatients daily
- We see more Trauma & Orthopaedic outpatients than any other Trust - over 3,300 per week
- An average 860 patients are seen in A&E every day - 6th largest in the country
- Our hospitals admit more than 220 emergency patients daily.
- We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres
- We are one of only 5 Trusts nationally with more than 50 operating theatres
- We carry out more than 300 elective procedures each working day