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Sales Associate

4 months ago

London, United Kingdom Unity Recruitment Full time

Unity Recruitment are currently seeking a Full Time Sales Associate - Harrods.
The position will be available to start immediately and is a permanent contract.
Based in a Harrods in Knightsbridge you will be working for a luxury retailer who sell designer brands of items such as Diaries, notepads and bags.
Pay is £12ph an hour and the working week will be 5 days out of 7 and this could include weekends.
Must have at least 1 year retail experience.
POSITION OBJECTIVE
To be a part of a team that drives sales productivity, efficiency, and customer service levels of the store.
AREAS OF ACCOUNTABILITY
Customer Service
- Maintain and increase the sales figures of the store/concession.
- Ensure that customers are acknowledged quickly and offer friendly, courteous and efficient service.
- Demonstrate a clear understanding of the company mystery shop guidelines.
- Be aware of competitor ranges and price points.
- Report any missed opportunities to the management team.
- Confidently use and understand the 'Add on Sale' technique.
- Be able to confidently close a sale.
- Maintain a thorough knowledge of all products, and be able to suggest alternatives to customers.
- Ensure that all customer follow up is done promptly and efficiently.
- Ensure that any phone enquiries/sales are handled confidently and efficiently.
- Confident in handling customer enquiries and complaints when required.
- Understand the company after sales services, and policy for repairs.
- Understand the company/host store exchange and refund policy.
If you are interested in this position and would like to find out more then please send your CV to.