Senior Operations Associate

2 months ago

Bromley, United Kingdom Bank of America Full time

**Job Title: Senior Operations Associate - AML/KYC Refresh**

**Corporate Title: Assistant Vice President**

**Location: Bromley**

**Company Overview**:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

**Role Description**:
Anti-Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records.

**Responsibilities**:

- Provides technical and analytical support in a global market’s operations function for one or more operations product areas.
- Responsible for the analysis and resolution of complex operations problems and initiatives requiring exceptional handling and/or coordination of multiple operational and/or product specialists to resolve.
- May manage projects and/or the introduction of new initiatives, systems, products/services and processes, coordinating necessary expertise across multiple operations functions and/or products.
- As a technical expert, may also function as an informal team lead, providing work direction and technical guidance to less experienced employees in resolving complex transactions and operational problems.
- Requires extensive experience in an operations support function with thorough working knowledge of fundamental business structure and operational aspects for specific transactions and products.
- Will consult on a wide variety of topics across functional and business support lines.

**What we are looking for**:

- Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines aligned to more complex Jurisdictions and/or client structures.
- Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
- Liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirements
- Perform client refresh through the review of client documentation, vendor databases and data entered into proprietary systems to Ensure all refresh requirements are met
- Ensure all jurisdictional regulatory requirements related to KYC are adhered to
- Support business with KYC related queries and request
- Participate in remediation, internal/external Audits

**Skills that will help**:

- Financial services experience
- Documented experience performing in a process-oriented production environment that changes periodically
- Familiar with MS Office Suite (Excel/Word/Outlook/Access)
- Anti-Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) experience desired but not required
- Work in a team environment
- Successfully meet tight deadlines while ensuring data accuracy and integrity
- Work and execute with mínimal supervision or remote management

**Benefits of working at Bank of America -**

**UK**
- Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
- Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
- 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
- The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
- Use of a flex fund to use towards benefits
- Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
- Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
- Opportunity to acce

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