Patient Services Advisor

7 months ago

Bolton, United Kingdom SpaMedica Full time

**_As a service professional.._**

**_ Do you thrive on positive feedback from the conversations you have?_**

**_ Do you motivate yourself by always trying to exceed expectations?_**

**_ Can you treat your caller as if it was one of your grandparents?_**

**About our people**

Based in the centre of Bolton, our customer service advisors (patient services advisors) are excellent communicators, who will think nothing of going the extra mile. They manage the day-to-day queries of our valued patients, hospitals, and medical professionals, solving problems with efficiency, patience, and a smile.

As one of our team, you’ll be exceptional in the moments that matter by finding solutions for our customers that show you care, take ownership, and pay attention. High-quality experience is what we’re all about.

Primarily inbound calls will be the order of the day as you, picture paint and hold the hands of our patients on their journey with us, helping them to understand what lies ahead.

As SpaMedica’s first point of contact for our customers, you will ensure that every query is answered in a timely fashion, with a best-in-class approach.

A role that first hand tells you that you are making a huge difference in their lives.

**Salary and benefits**:

- Starting salary of £21,313 per annum (reviewed following probation),
- 37.5 hrs per week Mon - Fri between 8am - 6pm, mínimal weekend coverage required with rota day off in the week.
- 28 days including bank holidays, increasing to 33 with length of service.
- Annual pay reviews
- Employee Assistance Programme (EAP)
- Progression opportunities (85% of our supervisors have been internal promotions).
- 2 x Annual bonuses (up to 5% of annual salary based on individual and company performance)
- Casual dress
- Refer a friend programme.
- Eye test and subsidy towards glasses (Eye Test/Glasses)
- Company Events - Christmas & Summer works events
- Onsite gym
- Free Tea/Coffee
- Kitchen/lunch making facilities
- Quarterly lunch bought by the company

**Who we are looking for**:

- You are a strong and confident communicator, balanced with the right listening skills and a friendly telephone manner.
- You really care about the customer and want to solve their queries in the right way with care and consideration.
- Organised and service minded.
- Creating positive experiences is what you are about.
- You are PC literate and know how to use Word, Excel, and Outlook. Learning new systems is something you can do easily.

**How do I apply?**

If the above speaks to you as an individual and a human being and you have the desire to work in an environment that resolves queries and concerns with every call, then we WANT TO HEAR FROM YOU.

**_ “Our patients matter to us. As the UK’s largest cataract surgery provider, we work every day to give something meaningful to you, and life-changing to our patients. Our patients place their trust in you, and by working with us, you can truly change people’s lives”_

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