Senior Network Specialist

2 weeks ago

Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

You will be joining a growing team of 2nd and 3rd line engineers in maintaining services across Trust sites within the Digital Services department. The Trust has an ambitious strategy to use Information and Communications Technologies to radically change the way it delivers its services to patients. This includes the need to enable clinicians to use electronic patient records all the time when they see, diagnose, review, treat and communicate with or about patients regardless of where they are working from. The Trusts current data, Voice and Wireless network covers over 100 sites located mainly in Nottinghamshire with sites in South Yorkshire, Lincolnshire, Derbyshire, and Leicestershire.

The Senior Network Specialist Voice and Collaboration Engineer role includes: Assist the Network Manager with key development issues and projects. Carry out 2nd and 3rd line BAU tasks including installation, configuration, and fault diagnosis of network voice services. Assist the Network Manager in the design, development and implementation of IT Network Telephony Infrastructure following best practices. Assist the Network Manager in procurement of new solutions and services.

May be required to deputise for the Network Manager in his absence. Implement the highest standards of security and resilience for all corporate and clinical systems. Ensure that helpdesk and technical staff are kept informed of real time technical issues and changes as they arise. Assist and support junior technical staff in a manner that encourages and motivates them to deliver a high-quality service to the organisations that the HIS supports.

Monitor all telephony costs and auditing. Provide the Voice administration functions across the Trust to maximise system up-time including the monitoring of all appliances. Assist the Network Manager in managing disaster recovery operations in the event of a breakdown or failure. Help maintain a life history Inventory of all the Trusts Information Technology hardware and software.

Assist in the maintenance of all documentation of Network services connections and diagrams of network topology ensuring that they are available at all times. Carry out diagnostic checks on the voice services hardware and software identifying faults and performing recovery procedures in the event of component failure. Test and commission new voice configuration and services before they are added to the network to ensure its compatibility. Manage services provided by Telecom providers including new provisions and ceases.

Supervise, support and mentor in an operations environment to voice and network engineers on telephony services such as Cisco, Microsoft Teams and Phillips, acting as the focal point for any technical or process related queries. Administer geographic and non-geographic number call routing. Provide incident management reports in the triaging of voice systems. Participate in ongoing development of asset support procedures and provide asset inventory reports as required.

Provide reports as needed to satisfy management requests and analysis information.

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