Administration Apprentice

At Change Grow Live you will be working towards a Customer Service Level 2 apprenticeship alongside your daily roles and responsibilities as a Clinical Admin Apprentice.
Your roles and responsibilities include;
- To support the admin team in ensuring telephone calls, letters and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously and messages are passed to the appropriate people.
- Meet and greet service users and other visitors coming to the service and ensure they are made to feel welcome.
- To learn about and maintain electronic filing systems within the project.
- To work towards inputting client information onto internal reporting systems accurately and efficiently, in order to support local and national reporting requirements.
- To observe and participate in Team and other meetings and work towards taking minutes, distributing information to team members in an agreed format and in a timely manner.
- To coordinate room bookings, travel arrangements, diaries and meeting arrangements etc. as required.
- Learn about CGL confidentiality and safeguarding policies so you can ensure that all aspects of confidentiality are adhered to, and you can build confidence in when and where information should be shared - asking your manager for advice whenever you are unsure.
- Learn about and adhere to professional boundaries to ensure both you, our service users and the organisation are kept safe.

Plus many more
This post comes with:

- Competitive rates of pay
- Dedicated professional development time
- Weekly wellbeing hours
- Career advancement opportunities
- Access to excellent training programmes
- Generous annual leave allowance.
- Requirements and Prospectus**Desired Skills**

Microsoft Office - Word, Excel, etc Good communication skills Good interpersonal skills Able to work as part of a team and independently

**Personal qualities**

Change Grow Live are looking for someone who is passionate about what they do, with a drive for supporting others. You will be non-judgemental, be inclusive to all that use the service and able to manage change at short notice.

**Qualifications required**

No Qualifications Required

**Future prospects**

Ongoing training and development.

**Training to be delivered**

Customer Service Practitioner Level 2.
Functional Skills in maths and English.
- About the EmployerCGL is a health and social care charity working with individuals, families and communities across England and Wales that are affected by drugs, alcohol, crime, homelessness, domestic abuse, and antisocial behaviour. Their projects, delivered in communities and prisons, encourage and empower people to regain control of their lives and motivate them to tackle their problems.

**Employer**

Change Grow Live - Bootle - Bridle Way

Visit employer website
- **Address**

Merseyside

Bootle

L30 4UA