Operations Shift Supervisor

5 days ago

Derby, United Kingdom West Atlantic Full time

The West Atlantic Group is one of the markets leading providers of dedicated airfreight service to European National Mail Organisations and airfreight capacity to Global Integrators and freight forwarders. In year 2020 West Atlantic Group merged with SwiftAir, Spain. The merged Group has a well-established geographic network and operate a customised aircraft fleet of 85+ aircraft, which includes the British Aerospace ATP, ATR-42/72, Bombardier CRJ 200 PF, Embraer 120F, Boeing 737-300 / 400/ 800 and Boeing 757. West Atlantic was founded in 1962 and it’s headquartered in office buildings at Malmö Airport, Sweden. Operation is performed all over Europe with a staff around 650+ employees. West Atlantic and SwiftAir aircrafts supported by the Central Logistics Team mainly functioning from Malmo/Sturup in Sweden and Madrid in Spain.

**Position Type**:Permanent, Full-Time

**Work Pattern ** Shift Workingincluding weekends

**Department**: OCC

**Location**: EMA

**Responsible to**: Operations Control Centre Manager

**Role Summary**

Responsible for overseeing a safe and efficient flying program and leading the OCC shift team to deliver excellent customer service.

**Responsibilities**
- Lead the shift team in their delivery of safe, efficient and on-time operations in the functions of Operations Dispatch, Short Term Crewing, and Crew Travel.
- Provide operational direction to Line Maintenance Control ensuring maintenance actions are tailored to meet the requirements of the customer with mínimal disruption.
- Proactively manage resources in the operational period to achieve a safe, efficient and on-time operation.
- Maintain effective and timely communication with customers with regard to their operation at all times.
- Ensure a positive and effective communication flow between the OCC and internal/external agencies to achieve customer performance targets.
- Ensure OCC shift team carry out all departmental administration to the required standards, timelines and regulations.
- Act as the company representative out of hours to lead the initial response to any eventuality.
- Initiate the call out procedures in the event of an aircraft accident/incident in accordance with the WAUK/WAS Emergency Response Procedures.
- Host daily operational conference calls and meetings.
- Support the OCC Shift team in ensuring all flights are ready for on-time dispatch and conform to Company and legal requirements.
- Provide effective and timely feedback (including behaviour, punctuality and attendance) to the OCC management team to ensure all team members achieve their full potential.
- Support the OCC Management Team in the effective delivery of training and development for all OCC staff on their shift.
- Ensure confidentiality of all sensitive information and data received in the OCC is maintained at all times in accordance with good practice and legislation.
- Act as a role model in the OCC by maintaining professional standards and behaviours in accordance with good practice and company policy.

**Academic/Educational Requirements**
- Educated to ‘A’ level or equivalent

**Required Skills/Experience/knowledge**:

- Minimum 2 years recent Aviation Operations experience
- Possess professional, friendly and customer-focused personality
- Sound knowledge and understanding of flight planning, FDP Limitations, Weather reports & NOTAM’s
- Proven ability to work under pressure
- Effective and proven positive interpersonal and supervisory skills
- Excellent communication skills (both written & verbal)
- Proven problem solving & organisational skills
- Proven leadership skills or positively identified leadership potential.

**Terms**:

- £32,639 plus £2500 shift allowance
- Holidays
- Continental Shift Pattern (4on 5off 5on 4off 5on 5off)
- Pension

**Salary**: £35,139.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Day shift

Ability to commute/relocate:

- Derby: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Aviation Supervisory: 2 years (required)
- Restaurant management: 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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