Receptionist/administrator

We are looking for a medical receptionist/ administrator. Opening hours are 8.30 - 6.30 so ideally to work split shifts from Monday - Friday from 8.30 am - 1.30 /1.30 - 6.30 pm. This has some flexibility and full days with a day off can also be considered.

You will be asked to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Ability to type referral letters an advantage.

As part of the Hailsham Primary Care Network there will be opportunity to assist patients with their individual health and welfare needs.

Experience of working in General practice and use of the EMIS computer system would be an advantage.

Flexibility and willingness essential.

**Job responsibilities: This list is not exhaustive**

**Administration**
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- Filing post in medical records electronically and hand held
- Photocopy/scan documents as requested
- Run searches and follow up with phone calls to patients
- Monitor drugs and reviews for patients
- Audio typing (not essential)

**Reception**
- Receiving patients, consulting with members of practice team
- Requesting medication for patients
- Be able to cover all reception duties as necessary

**Appointments**
- Process appointment requests for on the day/future appointments from patients by telephone and in person.
- Deal with visits/requests

**Computer**
- Registrations of new patients - computer data entry and medical records
- Process patients’ changes of address - computer data and medical records (have knowledge of practice area)
- Process repeat prescription requests in accordance with practice guidelines
- Register patients for online services
- Medication searches and action reviews

**Telephone**
- Have working knowledge of multi-line telephones
- Have the confidence to answer telephone calls and deal with the query with accuracy

**Other Tasks**
- Ensure building security - have thorough knowledge of doors/windows/alarm
- Any other tasks allocated by managers

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children and adults.

**Equality and diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual is non-judgemental and respects their circumstances, feelings priorities and rights.

**Personal/professional development**:
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