IT Apprenticeship

Are you ready to launch your career with Exa Networks? They are looking for someone who has a passion for technology, and an eagerness to learn and grow within the industry.

As an apprentice, you will gain hands-on experience, invaluable knowledge, and a stepping stone to a rewarding career in the IT industry. Exa Networks is a leading provider of high-speed, reliable, and secure internet and connectivity solutions. With a strong commitment to innovation, they have been at the forefront of the IT industry for over 20 years. Their dedication to fostering talent has led them to offer exciting apprenticeship opportunities, allowing you to kickstart your career in the dynamic world of IT.

Join them on this thrilling journey to become a professional, making a meaningful impact in the world of technology at Exa Networks.

In this role, you’ll work towards your Level 3 Information Communications Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

**A Typical Day in the Job**:

- Actioning assigned Support tickets, responding to inbound customer queries
- Appropriately log and analyse call content to identify common trends and underlying problems
- Performing diagnostics, utilising external and internal back-end systems
- Liaise with internal departments to resolve identified technical issues
- Configure hardware based on default settings and customer requirements

Full training and support will be provided by your workplace mentor and from the Baltic team.

**Salary, Hours** **&** **Benefits**:

- Monday - Friday (Shift pattern 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM)
- £12,000 - £15,000 Per annum
- 24 Days holiday + bank holidays
- Health Cash Plan
- Internet Connectivity
- Comprehensive Healthcare Plan
- Discounted Tech Scheme
- Cycle to Work Scheme
- Excellent progression opportunities
- Pension Scheme

**Desired Qualities, Skills and Knowledge**:

- Have a genuine passion for technology and sincere curiosity about IT.
- Eagerness to acquire knowledge and have a proactive approach to mastering new abilities.
- Proficiency in troubleshooting
- Have problem-solving abilities
- Have great communication skills - written and verbal
- Customer service skill - experience is beneficial
- Grade 4/C GCSE Maths and English or Level 2 Functional Skills

**Your Training with Baltic**:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

**Next Steps**:
**Eligibility Criteria**:
**Vacancy Information**: Location
- Bradford

Postcode
- BD1 4DE

Programme
- ICT Support Technician - Level 3

Salary
- £12,000.00

Reference
- JO-2309-13785