Head of CRM
4 months ago
Company Description
**We are Together** -** **a specialist lender with over 50 years’ experience, and a loan book topping £6 billion. We're a team of over 750 colleagues and continuing to grow.
Lending year-in, year-out, we've grown to into one of the finance industry's best-kept secrets. We play our part to turn challenges into opportunities that make our customers' financial ambitions accessible.
**Job Description**:
This is an exciting new role to Together with a purpose to embed and broaden CRM use across the business by creating, driving and implementing the strategic plans for this platform.
As our Head of CRM, we are looking for someone to:
- Develop and implement a comprehensive CRM strategy aligned with our business objectives
- Engage with relevant stakeholders across the business including the Marketing CRM Lead to understand how CRM can help add value
- Acts as an internal thought leader for the advancement of CRM and identify opportunities to improve processes, ways of working, and new revenue and efficiency opportunities across the business
- Monitor CRM system performance, analyse data, and generate insights to support strategic decision-making and platform effectiveness
- Lead sales teams and other stakeholders on CRM system usage, features, and functionality.
- Stay up-to-date with MS Dynamics CRM updates, new features, and industry trends to recommend and implement continuous improvements****:
- Develop CRM best practices for the different business areas and cross functional teams to ensure success
**Qualifications**:
- Solid Dynamics CRM experience
- Excellent stakeholder management skills and ability to influence at all levels
- A natural collaborator with excellent communication skills
- Strong customisation and configuration expertise
- Motivated, driven and ambitious
- Experience within financial services or regulated environment is an advantage
Additional Information
**Benefits working at Together**
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference - we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
**_
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks._
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