Accommodation Assistant

6 months ago


Newport, United Kingdom Warwick University Enterprises Ltd ta Unitemps Birmingham Full time

**Role**
Our Client based in Newport are looking for someone to join their team as a Customer Service Advisor.This is a night shift position with the hours from **20:00-08:00** with a **4 day on, 4 day off Rota**.

**Duties and responsibilities**
Working as part of the team at a busy Student accommodation/hotel, you will be helping to make sure that everything runs smoothly throughout your shift, This role covers a variety of areas and duties could include.
- Managing and processing bookings for the hotel including taking payments from customers either over the phone or in person.
- Helping with welfare concerns from students.
- Dealing with disputes (possibly noise related in the early hours) as well as kitchen issues.
- Helping with customers over the phone and face to face.
- Helping with general maintenance of rooms including, changing the battery on door locks, changing sheets, cleaning of rooms, changing light bulbs etc as well as maintaining a clear area at the front of the property.
- Helping to prepare and attend events at the accommodation/hotel and help with clean up operations.

**Skills and experience**
We are looking for someone who is proactive and ready to get stuck into the role.

You will need to be a team player who is happy to help with a task, even if it is not specifically your task.

Previous customer service experience is desired but the right attitude is critical for this role.

The hotel has multiple floors, therefore the ability to move up and down between floors is desired.

**Benefits**
33 days Annual Leave

Your Birthday off

Cycle to work scheme.

The role is a 4 days work, 4 days rest, and this schedule doesn't change meaning that you can plan your whole year.

**Additional information**
This is a permanent position and we are looking for someone to start asap on this.

It is based in Newport City Centre.

The company are open for 365 days of the year including bank holidays so if your rota day is on a bank holiday, you will be expected to work,

Please send a CV and Cover Letter indicating your suitability and experience.

INDUNI

**Job Types**: Full-time, Temp to perm

**Salary**: £23,478.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme

Schedule:

- Night shift

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 1076627



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