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Senior Administrator

3 months ago

Manchester, United Kingdom Manchester Metropolitan University Full time

The Student Services Directorate delivers high-quality, student-focused support that enables our students to achieve their full potential. We place students at the heart of what we do, support their wellbeing, and ensure they have timely access to a range of professional services.

Student Services provides support to students via the following services:

- Chaplaincy
- Counselling, Mental Health and Wellbeing
- Inclusion and Disability
- Inclusive Learning Communities
- Peer Assisted Learning
- Learner Development/Study Skills
- Sport
- Student Hubs
- Student Welfare and pastoral support

We are recruiting for a Senior Administrator to join the Student Services Operations team to support the work of the Inclusion and Disability Service, which provides advice and support to a range of students who require additional support to help them succeed in their studies.

**This is a fixed term post of up to 12 months to provide maternity leave cover.**

**About the role**:
Working as part of a small team of administrators, you will:

- provide professional and high-quality reception and administrative support to the Inclusion and Disability Service and act as the first point of contact for initial enquiries from students, staff and external stakeholders.
- respond sensitively to enquiries and handle personal information in line with university procedures and data protection legislation.
- manage student appointment bookings, ensuring all associated tasks are completed and that waiting times for appointments are kept to agreed timescales.
- use CRM systems to create and maintain accurate records.

In this student-facing role you will be based predominantly on campus.

Excellent organisational and communication skills are essential for this role. You will also:

- have experience of reception and administration work in a similar setting
- be confident in following agreed procedures when referring or escalating enquiries
- be self-motivated with the ability to manage and prioritise your own workload
- have excellent IT skills, with the ability to use Microsoft packages and CRM/database systems
- experience of handling enquiries and sensitive information confidentially
- be able to work flexibly as part of a team and adapt to a changing workplace.

**To apply**:

- Your experience of working in a busy administration setting and managing a high volume of enquiries
- Your experience of following procedures when referring enquiries and escalating issues.
- Your experience of delivering high standards of customer service.
- Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion._