Day Porter
3 weeks ago
In your role of Day Porter, you will be responsible for being part of the conference and events operation within the Hotel and reporting to the Management.
**Role Objective;**
Working as part of the F&B team, the Day Porter will provide the highest level of service in a customer focused environment.
You will possess excellent interpersonal, communication skills and will enjoy building good working relationships
**Key Duties and Responsibilities;**
- Greet guests in a warm, friendly manner
- Setting up tables and chairs in room, to specification (banquet, boardroom, theatre, u-shape etc.)
- Cleaning of meeting rooms
- Setting up refreshments station in the rooms as required
- Ensuring refreshment breaks are on time and relevant equipment is in the room
- Ensure you are there for the client should they need anything
- To offer a high level of customer care
- To work as part of a team
- To assist other departments when necessary
- Escorting guests to their bedrooms as required and assisting with luggage and food or beverage room service as necessary
- Adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, and Cash Handling - Deliver excellent care to our guests;
- Ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to
- Report defective materials and equipment to the appropriate departments - Ensure that the ambience in departments (lights, music and temperature) are controlled
- Accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams
- Other duties as requested by management
**Key Skills and Experience include;**
- Excellent customer focused manner at all times - Proactive positive attitude - The ability to communicate effectively at all levels - A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests - Flexibility with working hours is essential
**Job Types**: Full-time, Permanent
**Salary**: £9.50 per hour
**Benefits**:
- Company events
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
Reference ID: WF002
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