Customer Service Advisor

5 months ago

Eccleshall, United Kingdom ARCO Limited Full time

**About The Role**:
Do you enjoy going above and beyond and delivering exceptional customer service? Are you an expert in offering clear communication at a professional level? If you are then we have a fantastic opportunity for you to join Arco Professional Safety Services as a Customer Service Advisor based at our Safety Centre in Eccleshall

Key responsibilities include:

- Recording all customer enquiries on the CRM system and updating communications
- Prioritising bookings based on Instructor diary availability
- Liaising with Instructors when needed.
- Proactively providing customers with updates on any delays, issues and progression of orders
- Using own judgement to ensure first contact resolution, working with other departments to provide excellent levels of customer service
- Co-ordinating Instructor diary, hotel and travel arrangements

On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:

- A starting salary of £23,400 plus up to 10% Annual Bonus
- 32 days holiday inclusive of bank holidays (pro rata for part time), plus the option to purchase up to 5 more days
- 2 fully paid Community Volunteering days every year
- An excellent pension and 8x salary Life Assurance scheme
- A huge range of high street retailer discounts to help with cost of living via MyArco Perks
- Free, 24-hour access to our Employee Assistance Programme
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards - we’re proud to have employees who have worked for us for 40 years

About you

The ideal Customer Service Advisor will be/have:

- Previous experience in a customer service role
- Strong relationship building skills
- Strong data input and organisational skills
- Diary management skills
- Excellent attention to detail
- Excellent IT skills (CRM proficient is desirable)
- A positive, can-do attitude

**About Us**: With almost 140 years of experience, Arco are recognised as the UK's leading safety experts. As the only integrated safety products and services business, our size, scale and reputation in the sector are why we have such an impressive portfolio of accounts and customers. We're the expert safety partner with a unique mix of specialist expertise and practical real-life industry knowledge. Our specialist safety services provide the technical services and specialist expertise for working at height, in confined spaces and with respiratory protection.

Following the appointment of our CEO in December 2022, we are now on a transformation journey to become more profitable and sustainable. This is an exciting and demanding time for the business. There is opportunity to shape and challenge the transformation journey and future growth, while balance the pressure to deliver sales growth and financial targets that are necessary to support the future growth. Our behaviours; Care, Collaborate, Perform and Deliver, are embedded within our culture, to drive performance and ensure we succeed together and are rewarded for that shared success. Because It’s on us. To deliver. Together.

Everyone is welcome at Arco, no matter who you are. Our business is fully committed to creating a truly inclusive, diverse and equal working environment for all of our employees, as well as our customers and suppliers. Diversity, equity, and inclusiveness are fully embedded in our culture and talent acquisition processes. We recognise that everyone is different, and hiring people from a wide variety of backgrounds will only make us stronger.

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