Trade Counter Sales Assistant

7 months ago


Keynsham, United Kingdom IBMG Full time

**The Company**

Established in 2005, CRS Building Supplies is an independent builders merchant with knowledgeable colleagues who have many years experience in the building trade.

At CRS, we have a deep respect and appreciation for our customers. We strive to serve their needs for quality building supplies every day through 14 branches in the South West, with over 166 employees supporting our vision to be the best local merchant to do business with.

The desire to serve our customers has been the driving force behind our growth and our strategy. We are dedicated to our people and supporting our local communities. From our Branch Support Centres to the employees throughout our branches, every individual plays a role in helping ensure the business success.

CRS Building Supplies is proud to be part of the Independent Builders Merchant Group (IBMG). IBMG is the largest independent merchant group in the South of England operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products. IBMG has over 170 branches extending from Penzance to Margate, generating revenues in excess of £650 million and are supported by over 2,200 colleagues.

Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Trade Counter Sales Assistant to join our team in Keynsham.

**The Role**

Offer a high standard of service to customers at all times, being mainly responsible for receiving and processing sales orders received from customers in our sales office, as well as dealing with customers who attend our trade counter. Assist and deal with enquiries received from customers and potential customers.

**Responsibilities and Duties**

Offer a high standard of customer service by greeting customers and politely ascertaining their needs and wants. If appropriate recommending and pointing out items matching their needs, and accurately describing product features and benefits to maximise sales and customer satisfaction.

Adopting a pro-active approach to maximise sales to existing customers.

Actively making enquiries with customers who are not trading with Grant and Stone by exploring new sales opportunities where possible.

Resolving customer queries, investigating complaints, and resolving these as soon as possible.

Where appropriate, renegotiating product standard price, and considering special prices when necessary to maximise product sales.

Liaise with suppliers, customers and branch drivers to assist with delivery planning and logistics.

Be proactive in maintaining up to date technical knowledge of all products sold, ensuring that product knowledge is kept up to date with any technical product updates and changes.

Attend training relating to the role if requested by the Company.

Observe strict adherence to the Companys health and safety procedures at all times.

Undertake additional or alternative tasks and duties in line with the branch requirements.

**The Requirements**
- Basic addition and subtraction skills
- Have a strong knowledge of Builders Merchants
- Good verbal and written communication skills
- Experience in an internal sales role or equivalent an advantage, but not essential
- IT literate
- Ability to work under mínimal supervision
- Able to prioritise workload effectively
- Ability to maintain technical knowledge of product ranges
- Capable of interpreting customers needs where appropriate
- Ability to work as part of a team
- Willingness to undertake training to improve capability in role
- Personable, a good telephone manner and friendly personality

**The Hours**

Week 1: Monday to Friday 07:30 17:00

Week 1: Monday to Friday 07:30 17:00 & Saturday 08:00-12:00

**The Rewards**

Joining us means joining the leading and largest Independent Builders Merchant in the South of England. We provide training, support, and opportunities for career progression through our commitment to creating a great work environment where youre encouraged to be and do your best.

Youll be joining a friendly and welcoming team. We offer an excellent benefits package which includes a competitive salary, pension, bonus scheme, employee assistance programme, perks membership and staff discount.



  • Keynsham, United Kingdom IBMG Full time

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