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Institutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. Institutional Client Group (ICG) In-Business Quality Assurance is an integral part of the ICM organization.

The ICG In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. ICG Management uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) to management of the respective ICG business area, Independent Risk, and critical partner stakeholders and regulators.

This role reports to In-Business Quality Assurance WLCR Enablement Team Head

**Key Responsibilities**:

- Primarily responsible for coordinating QAR activities across several functions in accordance with IBQA standards, Citi policies and local regulations
- Work with multiple teams of professionals to enable effective execution of QARs by assisting early in capacity planning, test script development, training, reporting and other activities for ongoing delivery of robust Quality Assurance results
- Design and develop training programmes, including smooth and ongoing delivery
- Represent IBQA in working groups for regulatory and internal remediations
- Proactively manage relationship with multiple stakeholders, including QADs, Function heads and Business heads. Utilise communication and leadership skills to influence a wide range of senior internal and external audiences, providing impactful, valuable, and ongoing input through active interactions with stakeholders and formal participation at key committees and management initiatives, where applicable.
- Assist in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards. Promote knowledge sharing and innovation
- Stay abreast of relevant changes to rules/regulations and industry news including regulatory findings
- Support the Heads of WLCR/CCR/Data IBQA on internal projects and initiatives
- Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives
- Travel (less than 10%)

**Knowledge/Experience**:

- Demonstrable project management or assurance related experience, including 10-12 years in wholesale banking, credit risk management, operations or internal audit at investment or large commercial bank
- Advanced understanding of risk management and control frameworks related to wholesale lending management or equivalent risk discipline
- Exceptional knowledge and experience on designing and implementing robust Quality Assurance framework, from execution of scripts and procedures, development of housing infrastructure and database maintenance, reporting to senior management of observed findings, and continuous improvement, working closely and independently to the IBQA Heads of WLCR/CCR/Data and Function Heads
- Proficient understanding of policies and procedures with the ability to execute change seamlessly
- Significant experience in preparing presentations for seniors
- Outstanding awareness and adherence to the control environment including Quality Assurance

**Skills/Competencies**:

- Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
- Demonstrated success as a manager including a track record of building high performing teams
- Proven culture carrier
- Impeccable interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
- Solid organizational skills with ability to manage time and prioritise effectively with little to no supervision
- Exceptional written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
- Seasoned Microsoft Office (Word, Excel, and PowerPoint) skills

**Qualifications**:

- **Job Family Group**:
Risk Management
- **Job Family**:
Business Risk & Controls
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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