Cctv Operator

2 weeks ago

Birmingham, United Kingdom Mitie Full time

CCTV Controller
The Control Room Operative plays an integral role in ensuring that consistently high standards of security, safety and customer care are delivered at all times to staff, assets and visitors on site.

At the Mailbox, we strive to achieve quality in everything we do. This means ensuring we continue to offer innovative services to our clients which positively contribute to providing a safe environment for visitors, contractors and colleagues.

**Common Security Team Objectives**

To ensure the security and safety of the client team staff, contractors, working colleagues;
To protect the assets of the client by following recognised best practice techniques/procedures

To ensure the security and safety of the site

To effectively organise and manage workloads as required without compromising quality of service provision

To respond to emergencies and assist with the evacuation and searching of the buildings by following all requirements of the site Emergency Response procedures.

**Main Tasks**

To monitor operational CCTV camera images within the Security Control Centre remit

To operate effectively all operational CCTV camera technologies

To prepare and maintain Security Control Centre equipment for operational use

To operate all other associated security control room technologies (perimeter alarms/object alarms/access control alarms)

Provide a high level of service to our clients with the emphasis on customer interaction.

To complete all administrative tasks to support the above

To interact with Emergency Services as required

Monitor all regional CCTV camera images to recognised best practise standards.

Observe the location of all security team members to enhance safety and provide best incident response resource solutions.

Perform monitoring tasks in line with all standing operational procedures.

Control the operation of all CCTV cameras to carry out necessary patrols.

Inspect equipment for failures and faults.

Arrange for the collation and viewing of CCTV images in response to incident investigation in line with the CCTV Code of Practise

Maintain accurate records and logs of all/any events.

Inform other team members of actions to ensure contingency of operations.

Communicate with operational staff concerning incidents, ensuring that all information escalation routines are observed.

Follow set procedures in the event of any incident/emergency event occurring.

Operation of the Control Room switchboard

Providing an immediate response to any major/minor site incidents.

Follow any such reasonable instruction as issued by Senior Line Management.

Ensure a detailed handover is given to the oncoming Controller.

To log defects on the CAFM system.

**Core Skills & Competencies**

Good communication skills essential, both written and oral.

Ability to operate in a pressurised environment.

Excellent customer service.

The ability to write short reports and follow written instructions.

Excellent time keeping.

Attention to detail and proactive.

Demonstrable proactive and professional approach to security.

The ability to use your initiative and make quick decisions to deal with unexpected situations.

Able to work in an outdoor environment in all conditions.

Honesty and integrity.

A polite and helpful manner.

To follow correct radio procedures at all times.

The confidence to challenge people where necessary.

**Experience**

Retail experience preferred but not essential.

Applicants must have a 5-year checkable history.

You must successfully pass a PSNI check as per BS5979 and BS7858 screening.

Ability to work in a fast-paced environment.

Ability to manage workload to meet team deadlines.

A willingness to learn and develop and show high level of commitment and professionalism.

**Professional Qualifications/Education**

SIA CCTV licence - essential.

SIA DS licence - desirable.

**Personal Attributes**

Positive attitude

Personable nature

To have a smart appearance

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