Claims Handler
7 months ago
**The Role**:
- Are you passionate about delivering an excellent service and want a new challenge?
- Do you have great attention to detail?
- Would you enjoy being part of a busy, supportive team which can provide great long term career opportunities?
- Is flexible work/life balance important to you? This is for you
We now have an opportunity for a talented Claims Handler / Adjusting Technician (Adjusting Executive) to join highly successful commercial loss team in Glasgow, though this role can be worked from home within Scotland.
The adjusters in the team utilise their renowned expertise on domestic claims of significant value and complexity. The Adjusting Executive role is a technical assistant role, designed to support their work throughout the handling of these claims. We require a Adjusting Executive to work on a one to one basis with our adjusters, to ensure we can continue to deliver service and handling at the very highest level.
**You will have the following skills**:
- The confidence and ability to deliver excellent customer service throughout the lifecycle of the claim
- Have first class communication skills, both written and verbal
- Competent IT skills, and the capability to maintain electronic files to a high auditable standard, including preparation of claim documentation as required, and as agreed with the adjuster(s)
- A willingness to liaise and build effective working relationships with other internal product lines/departments as required.
- Be able to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster, but with the confidence and technical ability to work without direction where appropriate
- Understand the importance of ensuring all stakeholders and parties are kept fully updated at all times, and have a pro-active claims handling philosophy
- The desire and ability to deliver customer service at a very high level, and to meet our goal of making claims easy for everyone
- Provide assistance on site on occasion, including minute taking of meetings, preparation of the action plan, taking statements/photographs etc. as directed
- Accurate daily time recording, delivering a high proportion of chargeable hours demonstrating technical competence
This is a great opportunity for those who are motivated by the variety of claims work as well as the opportunity to partner our commercial Loss Adjusters and contribute to the ongoing success of this business in the UK.
Many of their colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in the office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.
**Salary**: £23,000.00-£35,000.00 per year
**Benefits**:
- Company events
- Company pension
- Flexitime
- Work from home
Schedule:
- Holidays
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
**Experience**:
- Claims Processing: 1 year (required)
Work Location: Hybrid remote in Glasgow, G2 1DS
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