Supervisor - Health Records B4

2 weeks ago

Glasgow, United Kingdom NHS Scotland Full time

This is a Fixed term post for 12 months

The overall aim of the e-Health Directorate is to deliver and maintain a comprehensive integrated information technology and health information strategy in order to ensure that the right information is provided in the right place at the right time, to support highest possible levels of diagnosis, treatment and care of patients and clients, to support continuous improvement of the health of the populations we serve and to achieve more effective integration between Health and the care services of our Local Authority partners. This includes patients’ case notes and other information for clinicians working in the community and primary care, in outpatient clinics, on the point of admission for inpatients/day cases and for review after discharge: it includes developing and supporting electronic information systems for clinical and management use: and it includes collection and analysis of data required by the Scottish Executive Health Department, for local monitoring of activity or performance, and for surveillance and protection of the health of our populations
The e-Health Directorate has approximately 1,400 staff, a revenue budget of approximately £41m, annual capital budget of approximately £3-5m and non-recurring e-Health budget of approximately £16m. The e-Health Directorate comprises the following departments: Operations / Strategy and Programmes / Information Management / Business and Resource Management and Health Records who are responsible for the delivery of Health Records services across NHSGGC, including outpatient reception, emergency departments, admissions, scanning hubs, referral management centres and medical legal requests.
To ensure the provision of a Health Records Service, to ensure that data entry is accurate to allow all patient activity to be recorded and reported, in accordance with local and national requirements, supporting the delivery of an effective patient centred service. To supervise the department based Health Records function, maintaining workflow (information and Patient) is made to targets as identified and agreed. The post holder uses his/her initiative to reorganise workloads to ensure that priority areas are covered during times of staff leave. Assessing staff in section against established performance criteria and advising Deputy Health Records Manager where there may be a problem. The post holder is expected to respond to difficult situations involving patients or their relatives and may play a leading role in seeking a solution and only escalating the problem to a more senior level where necessary.

**Training and/or qualification(s) required**:
Institute of Health Records and Information Management Supervisory Accreditation Certificate or Institute of Health Records and Information Management Certificate and/or minimum 3 years Health Records experience essential. Effective communication skills, Computer literacy, Internet skills, Ability to use initiative. To support effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff. Ensure patient appointments for outpatient clinics, day cases and inpatient admissions are administered and processed accurately and that patients’ health records remain confidential, are securely stored and are available as and when necessary.
This post is fixed term for 12 months.

**Informal Contact**: Martha Cowan, Tel No: 0141 452 4003 / 0141 347 8360

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