Customer Assistant

3 weeks ago

Witney, United Kingdom Marks & Spencer Full time

**Working Pattern**

Sundays 04.45-12.45
Tuesdays 04.45-12.45
Thursday 04.45-12.45

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Witney, OXFORDSHIRE, ENGLAND;
Witney

  • Customer Assistant

    1 month ago

    Witney, United Kingdom Oxon Fastening Systems Ltd Full time

    Oxon Fastening Systems currently have an exciting opportunity for a Trade Counter Assistant to join our small but dedicated team based at Oakfield Industrial Estate in Eynsham. We are looking for someone who wants to work hard and has a passion for delivering excellent customer service. **We are looking for someone who will**: - Always provide excellent...

  • Customer Assistant

    5 days ago

    Witney, United Kingdom Lidl Full time

    Part Time or Full Time Summary £11.00 up to £12.00 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for...

  • Customer Assistant

    3 weeks ago

    Witney, United Kingdom Lidl Full time

    Summary £11.40 up to £12.30 per hour - This isn’t stacking shelves. This is feeding families. Part Time Weekend Shifts, 4-10 hours per week. Day & Night shifts available. Between the hours of 00:00AM - 05:00AM you will receive an additional £3.00 per hour. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in....

  • Customer Assistant

    3 weeks ago

    Witney, United Kingdom Lidl Full time

    Full Time Summary We are looking for people to join our team in store: Shifts: between 07:00am - 19:00pm £12.00 up to £13.00 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or...

  • Customer Assistant

    2 weeks ago

    Witney, United Kingdom Lidl Full time

    Summary £12.00 - £13.00 per hour | 16 hour contract | Weekend & PM shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a...

  • Customer Assistant

    3 weeks ago

    Witney, United Kingdom Lidl Full time

    Night Shift Summary £12.40 - £16.50 per hour | 16 - 25 hour contract | Night shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other...

  • Customer Assistant

    5 days ago

    Witney, United Kingdom Lidl - Avonmouth Full time

    Summary £ £16.50 per hour | hour contract | Night shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Enhanced family leaveEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out. Just like you.As a Lidl Customer...

  • Customer Assistant

    4 weeks ago

    Witney, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant **Key Capabilities** **Working Pattern** Thursday 5-9pm Saturday 5-9pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes...

  • Cafe Customer Assistant

    1 week ago

    Witney, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** Work Pattern: Monday 1330-1730 Tuesday 1330-1730 Thursday 1330-1730 Saturday 1330-1730 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Assistant

    7 days ago

    Witney, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: Mon 5-9pm Thur 5-9pm Sat 5-9pm **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...

  • Customer Assistant

    5 days ago

    Witney, United Kingdom M&S Full time

    **All the details** Below is the working pattern for this vacancy. Monday 13:00-17:00 Wednesday 13:00-17:00 Friday 13:00-17:00 Saturday 13:00-17:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the...

  • Customer Assistant

    2 weeks ago

    Witney, United Kingdom Marks & Spencer Full time

    **Working Pattern** Sunday 13:30-17:30 Monday 13:30-17:30 Tuesday OFF Wednesday 13:30-17:30 Thursday 13:30-17:30 Friday 13:30-17:30 Saturday OFF **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...

  • Customer Assistant

    2 weeks ago

    Witney, United Kingdom Marks & Spencer Full time

    **Working Pattern** Sunday 04:45-12:45 Monday 13:00-21:00 Tue OFF Wednesday 13:00-21:00 Thursday 13:00-21:00 Friday 13:00-21:00 Saturday OFF **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...

  • Customer Assistant

    5 days ago

    Witney, Oxfordshire, United Kingdom M&S Full time

    All the detailsThe work pattern for this vacancy is:Mon 5-9pmThur 5-9pmSat 5-9pmPurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to...

  • Customer Assistant

    4 weeks ago

    Witney, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...

  • Customer Assistant

    4 weeks ago

    Witney, United Kingdom Marks & Spencer Full time

    **Working Pattern** Saturday 17:00-21:00 Wednesday 17:00-21:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell...

  • Customer Assistant

    3 days ago

    Witney, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...

  • Customer Assistant

    3 weeks ago

    Witney, United Kingdom Marks & Spencer Full time

    **Working Pattern** Saturday 04:45-12:45 Sunday 04:45-12:45 Tuesday 13:00-21:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’...

  • Customer Assistant

    2 weeks ago

    Witney, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...

  • Customer Assistant

    2 weeks ago

    Witney, United Kingdom Marks & Spencer Full time

    **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all channels brilliantly well - Be the voice of our...