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Payroll Advisor

4 months ago

Chippenham, United Kingdom Wincanton Full time

**Overview**

We are looking to recruit a new Payroll Advisor into our payroll team to focus on recoveries. The role will sit within a team that works alongside the Payroll Operations Team; collectively they are responsible for providing high quality payroll processing and query resolution for our colleagues and managers for all life cycle activities and queries.

The role is predominately home-based and on average you will be asked to visit our Chippenham head office at least once every 3 months for periodic reviews.

**How will you contribute?**
- Validate the accuracy of legacy/new overpayments data and resolve any issues with misreporting.
- Process inputs required to offset recoveries in line with our processes and procedures.
- Calculate Overpayments where they are identified and liaise with site teams to co-ordinate repayment plans.
- Reconciliation of CHAPS payments back to payroll.
- Actively seek to arrange repayment plans in managing the recoveries back into the business by liaising with our current and former colleagues and wider team.
- Dealing with colleagues sensitively and signposting to support agencies if required.
- Own your caseload and take responsibility for the full end to end recovery process.
- Monitor and track recovery related activities to make sure that these are communicated in plenty of time and are being delivered as expected.
- Handling sensitive and confidential data and pay transactions, that require accuracy and discretion, throughout.
- Production of ad-hoc and periodic summary reporting and statistical information on payroll/overpayment data.
- Resolve problems or shortfalls in service delivery quickly.
- Act as a member of the colleague and business facing payroll team.
- Liaison with third-party debt recovery vendor for any disputes.
- Collating potential write-off casework for escalation to the Payroll Operations Manager.
- Liaise with the 3 rd parties such as the HMRC as required to resolve queries.
- Support the operational team in busy periods as and when required.

**What will you bring?**
- Excellent IT skills, Microsoft office.
- Flexible team player.
- Previous payroll knowledge.
- High degrees of initiative, accuracy, efficiency, and attention to detail.
- Problem Solving.
- Ability to take a logical and practical approach.
- Clear customer focus.
- Concern for deadline and quality requirements.
- Excellent organisational skills.
- Previous experience of HRIS & Payroll Systems.
- CIPP qualified is desirable.

**What do we offer?**

We really value our people and offer a friendly, safety first working environment and a competitive salary along with other benefits including; company pension scheme, generous holidays, cycle to work scheme, employee benefits online discount platform, onsite parking + much more.

Our people are at the core of our business and what makes Wincanton great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.

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