Head of Marine Licensing Operations
3 weeks ago
**Details**:
**Reference number**:
- 264021**Salary**:
- £49,090 - £61,706- £49,090 - £56,332 (National) £53,984 - £61,706 (London)**Job grade**:
- Grade 7- Grade 7 (L), Grade 7 (N)**Contract type**:
- Permanent**Type of role**:
- Operational Delivery**Working pattern**:
- Full-time, Job share, Part-time**Number of jobs available**:
- 1Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- East Midlands (England), East of England, London (region), North East England, North West England, South East England, South West England, West Midlands (England), Yorkshire and the HumberAbout the job
**Job summary**:
- This position is based in London or Nationally**Job description**:
**Organisation Details**
The Marine Management Organisation (MMO) is an executive non-departmental public body of the Department for Environment, Food and Rural Affairs.
Driven by government’s aim for clean, healthy, safe, productive and biologically diverse oceans and seas, MMO’s purpose is to protect and enhance our precious marine environment, and support UK economic growth by enabling sustainable marine activities and development.
We are the independent regulator for England’s seas, professionally delivering service-focussed outcomes for our customers.
We are a team of around 400 people and combine our Newcastle upon Tyne and London operations with a local presence around the English coastline in Brixham, Beverley, Harwich, Hastings, Lowestoft, North Shields, Hayle, Plymouth, Poole, Portsmouth, Preston, Scarborough, Shoreham, Whitehaven.
We also have colleagues based in Defra offices, including Bristol, Cambridge and York where we share office space.
More information about our work is on the GOV.UK website and you can read the MMO’s Story here.
**Job description**
This is a really exciting time to join the MMO as we become an independent coastal state, embedding new repatriated functions and services with an increased focus on the protection and enhancing of the marine environment.
This is a key role in the Marine Development Directorate, leading and managing the Marine Licensing casework operations team. There are two posts to cover the role of Head of Marine Licensing Operations, post holders will work closely to ensure consistency and resilience across the team. You will ensure effective delivery through others, whilst providing operational leadership to the casework team. You will work collaboratively with the Head of Marine Licensing Quality and Support to ensure the optimum performance of the Licensing case work team. You will be integral to ensuring day-to-day working relationships with our primary advisors is effective to ensure efficient service delivery in line with performance measures. Leading on the continuous improvement of the service to develop, adapt and deliver accordingly.
**Personal performance**
- Provide a leadership role in the management of the marine licencing team, with a focus on people and service delivery performance.
- Work collectively as a member of the Marine Development Management Team (Director, Head of Marine Planning, Head of Strategic Licensing, Head of Global Marine) and with the Senior Leadership Team (SLT) to support organisational goals and corporate initiatives as required.
- Manage the development of the model for Marine Licensing service delivery, working across the organisation and with MMO Planning and Change.
- Manage and lead the implementation of process improvements.
- Provide a senior leadership role in the MMO including as a member of SLT, role modelling the MMO’s principles, values and behaviours expected
- Ensure the organisational priorities are communicated and understood by your direct reports and cascaded accordingly
- Deputise for G6 Head of Marine Licensing Service Delivery when required.
**Specific role areas**
- Work collectively with Licencing Management Team to ensure overall excellence of licencing team and service.
- Oversee and manage Marine Licensing case work and assure service delivery.
- Manage and support Senior Case Managers to deliver the marine licensing blueprint.
- Quality check the service provision in line with processes to ensure customer satisfaction
- Liaise with the MMO communications team, relevant case teams and business support to ensure the swift resolution of customer complaints/queries.
- Proactively seek feedback from multiple sources to continually improve the service offering.
- Ensure consistency in external communication style across the team.
- Contribute towards team meetings to communicate, inspire and coordinate progress across the team and ensure effective team working.
- Manage the Marine Licensing development and maintenance of the Marine Licensing operational risk register.
**Resources**
- Proactively manage team resources effectively using business planning and financial management to ensure targets and key performance indicators are met and tracked efficiently using
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