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Gp Assistant

4 months ago


Windermere, United Kingdom St Mary's Surgery Full time

St Mary’s Surgery has a new and exciting opportunity for **2 full time GP Assistants** to join our busy and friendly team working with our administrative and healthcare teams to meet the needs of our patients.

The GP Assistant will assist the practice in service and delivery of patient care by performing administrative and some clinical tasks on behalf of the GP to enable them to make the best use of their consultation time.

St Mary’s Surgery is based in Windermere and Staveley in the Lake District National Park. We are a training practice with 7 dedicated GPs supported by a team of highly professional clinical and non-clinical staff to provide high quality care to our 6600 patients.

If you would like an informal chat, please contact the surgery on 015394 88484.

**JOB SUMMARY**

The post holder will be responsible for undertaking a wide range of administrative and clinical duties. To participate in the smooth running of the practice, provide support to the whole multidisciplinary team ensuring:

- The delivery of an efficient, friendly accessible and confidential service to patients and visitors
- The provision of an efficient and comprehensive support system for clinical sessions
- To engage in effective and efficient workflow of information to clinical and non-clinical staff

**SPECIAL REQUIREMENTS OF THE POST**

The special requirements of the post regarding skills, knowledge and experience are:

- Well-developed communication and interpersonal skills
- Ability to deal with members of the public in a courteous and understanding manner
- Ability to cope under pressure
- Ability to use own judgement, resourcefulness and common sense in response to patients’ enquiries and requests
- Effective time management
- Ability to work as part of a team and on their own
- Be flexible in an environment where the workload is constantly changing and varied
- Effective keyboard skills and good spelling
- An understanding, acceptance and adherence to the need for strict confidentiality

**KEY RESPONSIBILITIES - ADMINISTRATION**
- Processing documents (paper & electronic), and prioritising in terms of actions for the GP via DOCMAN document management system
- Extracting relevant information from clinical letters which require coding
- Ensuring patients are signposted to other organisations if appropriate
- Ensuring new patient registrations, patient deductions, GP2GP and temporary patient correspondence is dealt with in a timely manner according to practice guidelines
- Dealing with administrative tasks daily
- Promoting the practice on our Social Media platforms of Twitter and Facebook
- To be an administrator of the surgery website, patient information screens and noticeboards, ensuring these are kept up to date in line with practice guidelines
- Being a super-user for Online Services to help patients with queries with the NHS App
- Summarising of new patient records in line with practice guidelines
- Where appropriate, ensuring all other administrative work is undertaken and completed
- To cover reception as and when required

**KEY RESPONSIBILITIES - CLINICAL**
- Assessing home blood pressure readings to see if the patient requires further investigation before seeing the GP
- Ensuring urines received over the reception desk are dipped and recorded daily
- Arranging for patients to be reviewed before they are referred for surgery
- To arrange appointments for patients who require annual reviews
- To assist the GP to liaise with outside agencies
- Supporting our immunisation programme
- To learn how to take blood pressures with the possibility of holding small clinics for patients to attend
- To learn how to perform an ECG to assist the GP
- To train to become a chaperone to assist clinicians in the surgery
- To undertake phlebotomy in due course

**EVERYONE’S RESPONSIBILITIES**

**Confidentiality**
- While seeking treatment, patients entrust with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in the Job Description, the post-holder may have access to confidential information relating to patients and their carer, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**

The post
- holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

-