Complex Administrator

3 weeks ago

Chorley, United Kingdom Speed Medical Full time

**SPEED MEDICAL JOB SPECIFICATION**

**Complex Team - Administrator**

**The Role**:
This is an excellent opportunity for a creative and ambitious person.

The key responsibilities for this position are:

- Workload Management
- Efficient and Effective running of a case
- Delivering Service and Quality to the highest level
- Exceeding all Client/Customer Expectations
- Work on own initiative

This is by no means a complete list and is only indicative of the duties of this role

**Key Responsibilities**:

- To work efficiency and accurately in line with our values and targets, setting up new instructions and booking appointments to the required service levels and specifications of each solicitor.
- To take responsibility for progressing each client case on every touch, liaising with chasing GP surgeries, clients and hospitals where necessary for the required information.
- To build relationships with each solicitor, calling them where possible to provide regular updates on the progress of their cases.
- To work flexibly in line with the needs of our customers and the team.
- To provide excellent customer service to solicitors and clients at every opportunity, setting diaries where needed to progress each case.

**Personal Specification**:

- Excellent communication and telephone skills
- Excellent organizational and prioritisation skills
- Customer focused at all times
- You will be an enthusiastic team player, and keen to work closely with our customers and other departments.
- Excellent problem solver

**Package**
- 37.5 Hours Mon-Fri
- Flexible Working - we offer the ability to work from home/office on completion of training and a probationary period

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Chorley

Reference ID: Complex Administrator

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