Debt Adviser

**Position**: Debt Adviser (Trainee considered)

**Location**: Leigh and any other company location

**Closing date**: 18 April 2024

**Role details**:
Job title: Debt Adviser (Trainee considered)

Location: Leigh and any other company location

**Salary**: £22,689-£23,883

Salary pro rata: No

Hours per week: 36.25

Type of contract: Fixed term

End date of contract: 31 March 2026

Closing time: 09:00

Interview date: 26 April 2024

Do you:

- Want to make a difference to people’s lives?
- Have good verbal and written communication skills?
- Want to join a fantastic, supportive team of people?

Are you:

- Empathetic, Non-judgemental Self motivated?

Can you:

- Listen, Research, Use IT?

As a debt adviser you will use sensitive listening and questioning skills in order to engage with clients who may be vulnerable and distressed.

You will help them understand their options to resolve their situation, support them to decide on a course of action and, when required, negotiate with creditors on their behalf.

You will need to be able to work to strict targets, have excellent oral and written skills and good numerical skills to calculate benefits and accurately compile financial statements.

You will deliver advice across a range of channels, although mainly digital and may have the opportunity to work from home part of the week following a probationary period.

Full training will be provided as required.

Why work with us? 34 days paid leave (including bank holidays) Additional leave entitlement after 3 years Paid for Employee Assistance Scheme Flexible working Hybrid working after probationary period Access to discounted private health care Contractual sick pay (following period of employment) Death in Service benefit (if enrolled in pension) Company pension scheme Monthly social events

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.