Team Member

6 months ago

Norwich, United Kingdom Norwich Full time

**Ben & Jerry’s**

Ben & Jerry's Homemade Inc., started in 1978 in a renovated gas station in Burlington, Vermont, USA, founded by childhood friends and dedicated activists Ben Cohen and Jerry Greenfield. In 2000 Ben & Jerry’s became a wholly-owned subsidiary of Unilever while maintaining an independent Board of Directors to provide leadership focused on preserving and expanding Ben & Jerry's social mission, brand integrity, and product quality. Nowadays our products are distributed in 35 countries in supermarkets, grocery stores, convenience stores, franchise Ben & Jerry’s Scoop Shops and other venues.

At Ben & Jerry’s we have an inspiring ambition. We aim to pioneer our ‘linked prosperity business model’ to advance the global movement for social and economic justice while growing our sales to one billion € by 2020. This translates into a high-paced growth environment where we bring our grassroots and activist spirit every day. That is how we remain a true values-led organization with a connected 3-part mission, which you will find reflected in your goals and aspirations:
**Role & Responsibilities**

**SUMMARY**:
Drive consumer loyalty by providing a fun, clean and high energy environment to all of our guests. Provide world class customer service in all aspects of this job while showcasing and living our 3 part mission on a daily basis.

1) Social mission: to initiate innovative ways to improve the quality of life locally, nationally and internationally

2) Product mission: to make and distribute the finest quality all natural and super premium ice-cream and euphoric concoctions

3) Economic mission: to operate the Company on a sustainable financial basis of profitable growth

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Welcome all customers in a fun & warmly manner and ensure that all guests have an experience of creating their very own ice cream euphoric experience in B&J style.
- Accomplish the on-line duties of the scoop shop operations.
- Accomplish the work activities needed to maintain and service the facility.
- Maintain the daily operations of store & staff appearance, proper cash handling procedures, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production of waffle cones, novelties, and baked goods.
- Ensure that all opening and closing procedures are followed and executed in a timely manner.
- Ensure the accuracy of daily cash transactions with customers, understand store cash policies and procedures.
- Actively support company safety goals by displaying consistent safe work behaviors.

**Additional Information**:

- Physical aspects of the job include: oversize merchandise handling, bulk containers of ice cream, supply orders, general cleaning and maintenance and standing for long periods of time
- Flexible work hours

**Our people profile**:
To support out 3-part mission, Ben & Jerry’s also has an outspoken people-mission. We look for people with these characteristics to strengthen our team:

- Purpose-driven: passion and drive to make a real impact with through our Social Mission
- Empathy: curious to collaborate with a variety of personalities and styles and to build excellent relationships with internal & external stakeholders - this includes cross-functional relationships and striving for collaborative success
- Mastery: continuously learn and develop to remain an expert in your functional area
- Autonomy: dare to make choices and take ownership
- Activism: interested in bringing about political or social connectivity

INDFOH

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