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4 months ago
As a Membership Administrator, you will provide assistance to a Health, Safety, Employment Law specialist ensuring that the service their clients recieve exceeds expectations.
Customer Service:
- Acting as primary call-taker for all members, directing incoming calls as appropriate.
- Anticipate the customer’s needs and ensure expectations are always exceeded.
- Respond to enquiries in a timely and efficient manner.
- Assist with the completion of SSIPs or similar.
Administration:
- Process training and consultancy bookings on our internal booking system.
- Liaise with our Service Support and Delivery teams, ensuring we deliver a first-class service all-round.
- Update and input records of all contact made on the CRM System.
- Run training reports for clients.
- Produce training matrix for clients.
- Produce proposals for new work and other administrative tasks relating to front end sales.
- Monitor and follow GDPR requirements in regard to record keeping and confidentiality.
- Produce internal reports as required.
- Assist with tender completion.
- Support the integration and running of SSIP scheme by completing administrative and advisory tasks as required.
Qualifications and Experience:
- Proven experience in a sales and customer service role.
- Proven experience in an administration role, competent in MS Word, Excel and Outlook.
- Ability to self-manage a demanding workload whilst remaining focussed on the task in hand.
- The ability to act as an effective team player with drive, energy and passion to motivate self and fellow team members.
- Excellent communication skills - both written and verbal - and attention to detail.
- Sound knowledge of H&S management systems and an understanding of the basic HR requirements of an organisation.
- General ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement.
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
- Sick pay
**If your skills meet this role on offer, and are currently looking for a new challenge, then please submit an up to date CV by using the ‘apply’ button below.**
**For an informal chat please call TQR Plymouth and ask for Laura. Many thanks for your interest.**
**Job Types**: Full-time, Permanent
**Salary**: From £23,500.00 per year
**Benefits**:
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: IND P