Head of Uk Cni Infrastructure

7 months ago

Warwick, United Kingdom National Grid Full time

**Head of UK CNI Infrastructure & Operations**:

- Location: Warwick, GB, CV34 6DA- Division: IT Infrastructure and Operations- Job Type:
- Requisition Number: 49972- Department:
- Job Function: Information Technology**About us**:
National Grid touches the lives of almost everyone, with an energy network that stretches across the Atlantic. We’re an international team, and our work underpins the lives of millions of people. Feet forwards, head up, and eyes bright, we’re working hard to create value for people today - and shape the future of energy tomorrow.

In the UK, we don’t generate or sell energy - we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt.

The world of energy is changing beyond recognition. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK - you’ll be shaping the way we use and consume energy for generations to come.

**Job Purpose**:
As the Head of UK CNI Operations, you will build and lead a dedicated support function for the infrastructure technology and data network which underpins how National Grid manages and maintains the Electricity Transmission Network across England and Wales. The immediate to mid-term focus of the role is to build, develop and lead a highly capable support team to providing 24x7 support and engineering across the following:

- Infrastructure (hardware, compute, storage, Virtualisation, OS & databases)
- Data Networks
- Security
- Monitoring
- Incident resolution
- Asset, risk, audit and capacity management
- Tooling and Automation

Longer term you will support the digital transformation and modernisation of the Electricity Transmission Network, whilst balancing cost pressures, performance standards and delivery of our regulatory commitments. Your insights will empower us to deliver exceptional service, foster stakeholder relations, and responsibly manage resources in an industry that serves as a critical backbone to society.

**Key Accountabilities**:

- Implement and maintain high standards of infrastructure support, ensuring effective operation and alignment with our business goals.
- Collaborate closely with outsourced service providers to ensure seamless network operations and superior service delivery.
- Drive the adoption of Site Reliability Engineering (SRE) principles and practices to enhance system reliability and efficiency.
- Develop and oversee key performance indicators to measure and improve infrastructure performance and reliability.
- Foster a culture of continuous improvement, encouraging innovation and efficiency.
- Availability, reliability and security of CNI IT estate
- Meeting Regulatory and license requirements
- Strong leadership, running a diverse and inclusive team of engineers.
- Financial management Contract and third-party supplier relationships

**Knowledge, Experience and Technical Know How**:

- Longer term. you will support the digital transformation and modernisation of the Electricity Transmission Network, whilst balancing cost pressures, performance standards and delivery of our regulatory commitments. Your insights will empower us to deliver exceptional service, foster stakeholder relations, and responsibly manage resources in an industry that serves as a critical backbone to society.
- Managing disparate high performing teams, supporting Critical National Infrastructure.
- Strong senior managerial background with proficiency in analytical, decision-making, organisation, technical and strategic planning
- Strong experience managing highly available, resilient and secure IT Infrastructures, including SDDC management, SDWAN management, incident management.
- Working to develop teams into an SRE function using the principles of Infrastructure as Code, relentless focus on the reduction of toil and repeat tasks and deep root cause elimination.
- Experience working on multiple project workstreams, to ensure transition into product is without negative impact to availability.
- Financial management skills, budget management and investment models
- Experience of working with and developing strong relationships with Business stakeholders, vendors and senior management
- Experience of setting strategy and direction within an IT organisation

**Qualifications**:

- Educated to degree level in Computer Science, OR an equivalent combination of education, training, and experience.
- Proven history managing SRE support functions.
- Clear understanding and experience of IT best practice methodologies (ITIL)
- Experience of setting strategy and direction for future system replacements, ideally CNI,
- Understanding of the policies and procedures needed to operate and support CNI systems. ITIL Practitioner

**What You'll Get**:
A competitive salary between £75,000 - £90,000 - dependent on capability

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