Branch Administrator

5 months ago

Coventry, United Kingdom Schindler Full time

**Location: Coventry, England, United Kingdom**
**Job ID**: 70671

**We Elevate... You**:
Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with a proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.

Schindler is one of the world's leading suppliers of elevators, escalators and moving walkways. We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernise the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields.

**Join us as a**

**Branch Administrator**:
We are currently recruiting for a **Branch Administrator** to be based in our Coventry Office to support the administrative needs of the business, providing consistent and accurate assistance on matters relating to business objectives in areas such as customer satisfaction, profitability, and employee morale. This is a permanent and full time role.

**Duties & Responsibilities**:

- Ensure the proper execution of offer’s, sales orders, final goods issue, contracts and invoicing
- Maintain and display a professional decorum in all dealings with customers, especially complaint handling
- Register and modify non-financial Account & Contact data
- Responsible for the correctness of his/her entries Account & Contact data over time
- Maintain and process all TCT data including payroll relevant one, parts orders and service planning documents in order to have an efficient field process in Maintenance, Repair and Modernization
- Maintain all El relevant databases, technical database, customer and contract database
- Maintain vigilance in all customer dealings to detect "Warning Signs" of customer dissatisfaction and possible contract cancellation; immediately communicate all such concerns to line manager
- Understand and interpret follow-up reports for contract renewals, outstanding offers and past due receivables
- Other duties as required
- Excellent customer service skills as will be dealing with a range of stakeholders
- Great knowledge of Microsoft office
- Ability to cope with a busy workload
- Able to work well within a busy team and support each other
- A Self-starter and Multitasker who is both resilient and innovative

**Can You Elevate Us?**:
At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

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