Workflow Administrator

We are looking for an enthusiastic administrator, with great attention to detail to become part of our friendly family practice. We have two surgeries, one on Albert Road in Tamworth, with the second located in Fazeley.

The workflow team are based in our Tamworth surgery which is where this role will be based.

**Job Summary**

Process incoming patient clinical correspondence both by paper and electronic transfer; working in accordance with practice protocols.

Process clinical correspondence safely, ensuring that it is accurately coded and that appropriate issues are passed to GPs and other members of the practice clinical team in line with agreed clinical protocols.

**Teamwork**

All employees are expected to display a high standard of teamwork. This includes co-operating in undertaking the work of absent colleagues or assisting others where the workload is particularly high.

We're looking for someone that can manage their own workloads but also have the flexibility and willingness, to support the wider team with whatever is needed, to ensure the smooth running of the Workflow department.

**Responsibilities**:

- Read code diagnoses, procedures and investigations into the clinical system (EMIS).
- Transfer relevant data from clinical correspondence and input into electronic patient record.
- Workflow all correspondence according to the Practice’s protocol using the workflow software, and actioning as appropriate
- Filing and retrieving paperwork.
- File copies of discharge summaries electronically.
- Handle telephone queries and re-direct as appropriate.
- Ensure the security of data at all times.
- Have good communication skills both written and verbal, be organised, methodical and able to work quickly and accurately.
- Have a good understanding of medical terminology and read codes.
- Identify the complex or higher risk areas that require input or knowledge from the clinical team, and refer to GPs and other clinicians as necessary.
- Process and deal with safeguarding documentation.
- Maintaining GSF Register and Death Protocol
- Review medical records and produce an accurate summary of the patients’ medical history; updating the summary as appropriate.
- Monitor progress of notes summarised against practice targets.
- Redacting patients' sensitive information.
- Medical records requests.
- Participate in any training programme implemented by the practice as part of this employment.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
- To follow the medical records return process.
- Potential clinical research involvement.
- Undertake any other additional duties appropriate to the post as requested by the Partners or the practice management.

**CONFIDENTIALITY**
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**HEALTH & SAFETY**
- Comply with Practice health and safety policies by following agreed safe working procedures
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping work and general areas clean and tidy.
- Making effective use of training to update knowledge and skills

**EQUALITY AND DIVERSITY**

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Hours**

20 hours per week Monday - Friday.

We require someone to be on site for 4 hours every day (Monday to Friday), however, these 4 hours per day can be worked anytime between 8.00am - 5.00pm.

We require a set working pattern for the 4 hours, but this can be discussed with the hiring manager during the intervie