Food & Beverage Trainer

5 months ago

Cheltenham, United Kingdom Ellenborough Park Hotel Full time

_**A bonus of £250 will be paid after 3 months service and six months service for this role.**_

We are looking for an experienced Food & Beverage Trainer to join our busy team and assist with onsite and in service training. Reporting to our Hotel Manager and working with our F&B Management Team you will identify the training needs of their team members and implement a training plan that combines classroom style sessions and in-service shadowing. You will prepare a six-monthly plan to incorporate your in-house training alongside supplier and product training.

We love being generous at Ellenborough Park so you will play a huge part in pushing forward our SND Programme which encourages team members to actively make small noticeable differences that enhance our guests stay and experience with us.

**Key Tasks**
- Inspire and motivate a young and eager team.
- Support and guide the team to provide exceptional service on every service.
- Providing shadowing to less experienced team members and guide them in all aspects of service.
- Arranging Training Sessions for individuals and groups of staff to ensure standards and procedures are understood and followed.
- Ensuring daily checklists are completed and adhered to.
- Refining engagement with the guest.
- Ensure best practice to deal with customer complaints when they arise.
- Encourage and teach upselling skills.
- Show how to be generous towards our guests.
- You will be a key member of the team, providing guests with a distinctive, warm, professional and intuitive service whilst setting the standard for our young team.
- Previous experience in a supervisory guest facing role within a hotel;
- Impeccable attention to detail;
- Guest focused with a genuine passion for delivering sensational service
- Excellent spoken English and have immaculate presentation skills

This role will involve working a range of Breakfast, Lunch and Dinner shifts.

**What we offer you**:

- Paid Breaks
- Paid Overtime
- Estimated Annual Service Charge (paid monthly and non-contractual)
- Staff Rates at 50 prestigious properties within the Pride Of Britain Hotels group
- Amazing discounts on food, drink and accommodation throughout the Michels & Taylor group
- Excellent rates for friends and family at Ellenborough Park and hotels within the Michels & Taylor group
- Discounts on Spa Treatments and Spa Products
- Long Service Awards
- Regular Social Events
- Refer a Friend Incentive Scheme
- Investment in Training and ongoing Professional Development
- Meals on Duty
- Free on site Parking

Between the Cotswold’s highest point and the stunning green gallops of Cheltenham’s world-famous racecourse, our luxury 5* hotel in the Cotswolds is steeped in history and offers 90 acres of rustic countryside.
- In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility._

**Job Types**: Full-time, Permanent

Pay: £25,200.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- On-site gym
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Signing bonus
- Tips

Work authorisation:

- United Kingdom (required)

Work Location: In person

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