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Social Care Advisor
4 months ago
**Salary**
£31,926 - £33,957 per annum.
**Package**
Permanent, Full-Time, 36 hours per week.
**Job category/type**
Adult Social Care
**Date posted**
21/11/2023
**Job reference**
R0006204
**About us at Hounslow**
We’d love you to join us at the London Borough of Hounslow Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
**About our Commitment to Diversity and Inclusion**
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
**Our Benefits**
If you join us, you’ll have access to a range of employee benefits.
**About The Role**
The main duties of a Social Care Advisor in the First Contact Team include:
- To support the First Contact Team by screening calls from residents, including carers, and professionals who require support with Adult Social Care queries as well as in person responses when residents present to Hounslow House.
- To liaise with GP’s in requesting medical summaries for residents who require a Care Act or Occupational Therapy Assessment.
- To follow up on online referrals via the Adult Social Care online portal from residents or advocates requesting support.
- To write letters to residents to request consent and to feedback to professionals the outcomes of their referrals where required.
- To record case notes on the Adult Social Care system that accurately reflect the discussions held and enable the social care teams to understand the support that is required.
- To signpost residents to alternative services where appropriate.
- To redirect residents to appropriate alternative services where required if primary need is not related to Adult Social Care.
- To maintain an up-to-date knowledge of local services within the health and social care sector in Hounslow.
- Identify situations where adults may be at risk and refer them on to the appropriate Safeguarding policy and procedure.
**About The Team You’ll Be Working In**
Hounslow’s Adult Social Care department is a dynamic service, fast
- paced service comprising of Social Workers, Social Work Assistants and Social Care Advisors that work with multiple professionals to ensure that residents of Hounslow have access to a Adult Social Care Duty team that will identify the support they require as soon as possible.
The First Contact Team is based within Hounslow House and staff work both on site and remotely.
Within the role as a Social Care Advisor in the Adult Social Care department in the London Borough of Hounslow, staff are required to make and receive telephone calls in relation to residents’ care needs and work together as part of a team to provide the best possible support to our residents.
The First Contact Team is the front door for Adult Social Care and acts as the first point of contact for our residents to request support for their care and support needs. The team work with the strengths of our residents to enable them to remain as independent as possible whilst providing commissioned care and support when required to ensure residents’ needs are met.
Human Rights is at the centre of the service’s work, and we ensure that we are the voice of the resident that we are serving and that we embody our social work values in our day-to-day roles.
We will provide excellent career opportunities and encourages active learning through the learning and development programme on offer. You will be well supported in your role through supervision, training and professional. development.
**About You**
1.You will have contributed to a positive team culture and be a strong team member, with an emphasis on achieving collective goals and supporting colleagues on a daily basis.
2.You will have an understanding of good customer services.
3.You will have some knowledge of social care services.
4.You will have some understanding of Safeguarding Adults procedures.
5.You will have experience of providin
