Service Advisor

3 weeks ago


Wantage, United Kingdom M M Bellinger & Sons Ltd Full time

Family owned and family run for over 90 years, M M Bellinger & Sons Ltd now require a Service Advisor to join us.

**The Job Role**:

- Ensure vehicle is completed at time agreed and advising as necessary
- Responding positively to customer enquiries relating to service and repairs
- Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon
- Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval
- Liaising with Workshop manager to ensure workshop loading suits diary bookings
- Producing invoices for completed work and explaining the content to customers
- Ensuring service bookings and appointments are managed efficiently
- Establishing customers drop off and collection requirements or arranging alternative transport where necessary
- Delivering exceptional customer service at all times

**What we want from you**:
Strong self-motivation, the ability to communicate at all levels, the ability to organize and structure your day to manage our customer’s requirements, along with the ability to work under pressure in a constantly changing environment is essential.

**What we would like from you**:

- A genuine passion for customer care
- Outstanding listening and communication skills
- Be well organized and handle working in a busy but fun environment
- Be highly professional and presentable
- The ability to give the best advice on our products and services to our customer

With a great bonus structure in addition to a basic salary this is a fantastic opportunity.

So, if you are or could be the person we are looking for with the drive to succeed then please apply.

**Job Types**: Full-time, Permanent

**Salary**: From £21,500.00 per year

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Work Location: In person


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