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House Porter

6 months ago

London, United Kingdom The Lanesborough Hotel Full time

**House Porter**

We are looking for a talented and passionate **House Porter** to join a fantastic team at the Lanesborough**.**

As a **House Porter **you will be fully aware of The Lanesborough Culture, Service Experience and Guests Recognition that The Lanesborough is renowned for. You will be able to promote and be confident with all facilities offered in the hotel and it would be your responsibility to look after guestrooms and ensure that the highest level of cleanliness and standards are maintained. Communication is essential with all departments; especially Reception, Butlers, In Room Dining, Maintenance and communicating with Floor Supervisors. A key focus is to also engage with guests when necessary and ensure that all requests (whether relating to housekeeping or not) are taken ownership of and followed through. The Housekeeping department is key to ensuring the guests feel secure and safe in the knowledge that their guest room is treated with care and confidentiality, thereby creating the comfort of their home environment at The Lanesborough.
- Basic command of the English language and a second language would be preferred
- Immaculate grooming standards.
- The ability to work flexible working hours
- Great organisational skills
- Show drive and passion for Excellent Customer Service
- Please note this role requires an element of manual handling

**The Lanesborough**

With its enviable location at the heart of London, in prestigious Knightsbridge, and panoramic views of Hyde Park, The Lanesborough has been awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards.

The Lanesborough captures the sense of a grand residence and offers 93 guest rooms, including 43 suites, and a personal butler service for all guests. Oetker Collection manages the hotel, they have the most inspiring selection of masterpiece hotels in the world. Oetker Collection embodies the finest of traditional European hospitality. These elite luxury hotels are strung together like pearls on a chain. Each is one-of-a-kind, unified by a desire to deliver the very best of life.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Work Location: In person