Housing Officer

2 months ago

Catterick Garrison, United Kingdom Pinnacle Group Full time

**Housing Officer **(3244-c)****:
**Overview**:
**Ref**:
3244-c

**Salary**:
£25,000 - £28,000/annum + company vehicle

**Location**:

- United Kingdom - England - Yorkshire and the Humber - North Yorkshire - Catterick

**Contract Type**:
Permanent

**Posted**:
23 January 2024

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The landmark National Accommodation Management Services (NAMS) contract for the Defence Infrastructure Organisation (DIO) went live in March 2022 to provide Service Family Accommodation housing management to 49,000 homes, and the service families who live in them.

**The Role - Housing Officer**

Pinnacle Group are looking for Housing Officers to work on the NAMS contract, to deliver a mobile patch-based housing management service which includes attending appointments with service families as they move in and out of their homes and while they are in occupation. As well as delivering housing management services, the Housing Officer will pay a key role in developing relationships and engaging with stakeholders including industry partners to ensure families receive a holistic and seamless individual and patch management service. As frequent and regular travel will be required, you will receive a company vehicle and fuel card.

**Duties/Key Responsibilities**
- Provide services to families as part of the occupancy cycle such as planning for, attending, and administering pre move out, move out, pre move in, move in and 14-day observation (settling in) visit appointments while working collaboratively with industry partners to meet the required standards
- Work in partnership with RAMS (responsible for void preparation works) to achieve the contractual move in standards ensuring families receive high quality homes and a welcoming/helpful service
- Ensure contractual occupancy move out standards are met, and recharges applied and allocated to service families using an evidence-based approach and high levels of diplomacy
- Contribute to and or lead on ensuring families and the places that they live receive a comprehensive and holistic patch service by raising, reporting, and monitoring to a successful conclusion any health and safety concerns, issues which impact on service families lived experience in their homes and or the areas they live in.
- In liaison with regional colleagues and managers, proactively plan, monitor, and manage routine appointments ensuring that any short notice changes are communicated immediately to relevant internal and external stakeholders
- Ensure garage voids are mínimal and garages are managed/maintained efficiently and effectively along with accurate record keeping
- Liaise, engage, and work in partnership with a range of internal and external stakeholders including planning and coordinating patch / location walkabouts with stakeholders
- Liaise with and work in partnership with local agencies, charities, support providers, military liaison officers, service hubs and statutory authorities to deliver joined up support and services to families
- Support large scale and sometimes short notice moves which may require regional and national travel with overnight stays - includes covering other Housing Officer’s planned and unplanned short notice absence
- Participate and support events and a range of activities to engage with service personnel and their representatives including planning, organising, and attending one off and routine service family housing surgeries and stakeholder meetings
- Lead and assist in the investigation and resolution of complaints and occupancy breaches to a successful conclusion - drafting responses and reports as required
- Implement and deliver contractual and operational services, processes, procedures and working practices using the approved systems, templates, and software
- Complete and maintain accurate and detailed records in all operational systems and templates following the principle of high-quality case work for ‘in occupancy’ services/enquiries
- Support the contractual requirement for aids and adaptations and CAAS where this is Housing Officer support required
- Maintain the highest standards of conduct and integrity ensuring that service families, colleagues, and stakeholders are treated fairly, irrespective of race, gender

  • Housing Officer

    2 months ago

    Catterick Garrison, United Kingdom The Riverside Group Full time

    **Job Title**:Housing Officer **Contract Type**:Permanent **Salary**:£24,699.43 (£25,813.09 is achieved after 18 months successful performance in the role) **Working Hours**:37.5 hours per week **Working Pattern**:Shift Rota pattern - 5 days between Monday-Sunday, between the hours of 7am - 10pm **Location**:The Beacon, Catterick Garrison **Why...

  • Housing Officer

    5 days ago

    Catterick Garrison, United Kingdom The Riverside Group Full time

    **Housing Officer** **Part time Role 22.5 hours per week** **Based in Catterick Garrison - Scheme Name: The Beacon** **Salary £22,898 pro rata** **Working Pattern - Rota shift pattern 3 days a week between Monday -Sunday 7am -10** Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable...

  • Housing Officer

    2 months ago

    Catterick Garrison, United Kingdom Pinnacle Group Full time

    **Housing Officer **(2123)****: **Overview**: **Ref**: 2123 **Salary**: £25,000 - £28,000/annum **Location**: - United Kingdom - England - Yorkshire and the Humber - North Yorkshire - Catterick **Contract Type**: Permanent **Posted**: 25 January 2023 Pinnacle Group provides people-first, integrated services across a range of community-facing assets...

  • Housing Assistant

    3 weeks ago

    Catterick Garrison, United Kingdom Pinnacle Group Full time

    **Housing Assistant **(3365)****: **Overview**: **Ref**: 3365 **Salary**: £23,400 - £23,400/annum **Location**: - United Kingdom - England - Yorkshire and the Humber - North Yorkshire - Catterick **Contract Type**: Permanent **Posted**: 26 March 2024 **Closing date** 09 Apr 2024 23:59 Pinnacle Group provides people-first, integrated services across...

  • Housing Assistant

    5 days ago

    Catterick Garrison, United Kingdom Pinnacle Group Full time

    **Housing Assistant **(3245)****: **Overview**: **Ref**: 3245 **Salary**: £21,255 - £21,255/annum **Location**: - United Kingdom - England - Yorkshire and the Humber - North Yorkshire - Catterick **Contract Type**: Permanent **Posted**: 05 January 2024 Pinnacle Group provides people-first, integrated services across a range of community-facing assets...

  • Housing Assistant

    2 weeks ago

    Catterick Garrison, United Kingdom Pinnacle Group Full time

    **Housing Assistant **(3365)****: **Overview**: **Ref**: 3365 **Salary**: £23,400 - £23,400/annum **Location**: - United Kingdom - England - Yorkshire and the Humber - North Yorkshire - Catterick **Contract Type**: Permanent **Posted**: 26 March 2024 **Closing date** 09 Apr 2024 23:59 Pinnacle Group provides people-first, integrated services across...

  • Housing Assistant

    3 days ago

    Catterick Garrison, United Kingdom Pinnacle Group Full time

    **Housing Assistant **(3451)****: **Overview**: **Ref**: 3451 **Salary**: £21,255 - £21,255/annum **Location**: - United Kingdom - England - Yorkshire and the Humber - North Yorkshire - Catterick **Contract Type**: Permanent **Posted**: 21 February 2024 **Closing date** 07 Mar 2024 23:59 Pinnacle Group provides people-first, integrated services...

  • Front of House Team Member

    2 days ago

    Catterick Garrison, United Kingdom Nuffield Health Full time

    HEAD OFFICE Front of House Team Member Front of House Team Member / Receptionist Catterick | Reception| Permanent contract | part time £10.94 Per Hour Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence...

  • Front of House Team Member

    2 days ago

    Catterick Garrison, United Kingdom Nuffield Health Full time

    HEAD OFFICE Front of House Team Member Front of House Team Member / Receptionist Catterick | Reception | Permanent | Part Time 16 hours per week Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and...

  • Senior Dental Officer

    2 months ago

    Catterick Garrison, United Kingdom Harrogate and District NHS Foundation Trust Full time

    Job Plan; Catterick and Zetland House, Northalleron The post holder is responsible for; Providing efficient and responsive clinical treatment under local anaesthetic, conscious sedation and general anaesthesia and preventative care for patients within the HDFT CDS locality. Provide advice and emergency care to all groups of patients seen within the community...

  • Pa/secretary

    2 weeks ago

    Catterick Garrison, United Kingdom GSC Grays Full time

    GSC Grays are a multi-disciplined professional services firm, covering the North of England. Our Chartered Surveyors, Farm Business Consultants, Planning and Development professionals, Valuers, Environmental specialists and Estate Agents provide a full range of services for our rural client base. **Main purpose of the job**: Within the role you would...

  • Concierge & Security Assistant

    2 weeks ago

    Catterick Garrison, United Kingdom The Riverside Group Full time

    **Job Title**:Concierge and Security Assistant **Contract Type**:Permanent **Salary**:£21,255 **Working Hours**:Full - time 37.5 hours per week **Working Pattern**:Rota shift pattern 5 days between Monday - Sunday between the hours of 7am - 10pm **Location**:The Beacon, Catterick Garrison **Why Riverside?** At Riverside, we’re a housing association...

  • Night Concierge

    1 week ago

    Catterick Garrison, United Kingdom The Riverside Group Full time

    **Job Title**:Night Concierge and Security Assistant **Contract Type**:Permanent **Salary**:£22,998.93 plus night allowance (pro rata) **Working Hours**:Part time role 28.13 hours **Working Pattern**:Thursday, Friday and Saturday Nights, 9.30pm - 7.30am **Location**:The Beacon, Catterick Garrison **Why Riverside?** At Riverside, we’re a housing...

  • Project Assistant

    5 days ago

    Catterick Garrison, United Kingdom Seven Resourcing Full time

    Seven Resourcing are looking to fill a Project Assistant role in Catterick Garrison. This role is offering £13.85 p/h. **About the role**: - To assist in the provision of a housing and support for vulnerable clients. - To ensure at all times a professional and supportive approach is maintained. - To assist in the day to day delivery of the service for...

  • Night Concierge

    1 month ago

    Catterick Garrison, United Kingdom The Riverside Group Full time

    **Job Title: Night Concierge and Security Assistant** **Contract Type: Permanent** **Salary: £22,998.93 plus 10% night allowance** **Working Hours: 37.5 per week** **Working Pattern: Wednesday, Thursday, Friday, Saturday nights 9.30pm - 7.30am** **Location: The Beacon, Catterick, Garrison** **Why Riverside?** At Riverside, we’re a housing association...

  • Night Concierge

    2 weeks ago

    Catterick Garrison, United Kingdom The Riverside Group Full time

    **Job Title: Night Concierge and Security Assistant** **Contract Type: Permanent** **Salary: £22,998.93 plus 10% night allowance** **Working Hours: 37.5 per week** **Working Pattern: Wednesday, Thursday, Friday, Saturday nights 9.30pm - 7.30am** **Location: The Beacon, Catterick, Garrison** **Why Riverside?** At Riverside, we’re a housing association...

  • Telephonist/administrator

    1 month ago

    Catterick Garrison, United Kingdom Salus Approved Inspectors Full time

    **PART TIME TELEPHONIST / ADMINISTRATOR** **TWO POSITIONS AVAILABLE** - **Mornings - Monday to Friday - 8:30 to 1:00**: - **Afternoons: Monday to Friday 12:45 - 5:15** We are looking to recruit an experienced Telephonist / Administrator to work at our office located in Catterick, North Yorkshire. Salus is a leading Approved Inspector to corporate and...

  • Head Steward

    3 weeks ago

    Catterick Garrison, United Kingdom Aramark Full time

    **Your Aramark journey starts here!**: Are you looking to work in a fun but busy environment as part of a team delivering a service to an array of customers? Are you looking for a challenge on a flexible basis? Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on. We are currently recruiting a...

  • Head Steward

    3 weeks ago

    Catterick Garrison, United Kingdom Aramark Full time

    **Your Aramark journey starts here**: Are you looking to work in a fun but busy environment as part of a team delivering a service to an array of customers? Are you looking for a challenge on a flexible basis? Want to join a cracking team and a business that has opportunities across the UK? If the answer is yes, then read on. We are currently recruiting a...

  • Head Steward

    2 days ago

    Catterick Garrison, United Kingdom Aramark Full time

    **Your Aramark journey starts here!** - Are you looking to work in a fun but busy environment as part of a team delivering a service to an array of customers?_ - Are you looking for a Monday - Friday with occasional weekends if required?_ - Want to join a cracking team and a business that has opportunities across the UK?_ If the answer is yes, then read...