Periodic Review Team Member

2 days ago

Cardiff, United Kingdom Starling Bank Full time

Periodic Review Team Member - Static data

We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life.
As our customer numbers continue to grow, so does our need to hire fantastic people to serve them. Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.
We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. At the moment our priority is fulfilling as many full-time shift patterns as possible. As such, we are looking for people who can commit to 37.5 hours a week (5 x 7.5 hour shifts between Monday - Sunday), usually between 8am & 8pm.

The Team Members responsibilities within our Periodic review team includes:

- Establishing if Businesses are complying with Terms and conditions and relevant legislation/regulation prompted by “static data alerts”
- Proactively identifying risks and trends; sharing findings with leadership as and when required
- Ability to interpret risk scoring and Customer Due Diligence requirements
- Establishing if Business accounts are operating within Starling’s Risk appetite
- Manage a large and varied volume of investigations effectively and efficiently
- Work closely with the team to ensure queues are well maintained and sufficient time is allocated for complex investigations

**Requirements**:

- Able to draw own conclusions based on relevant data and make the right decisions, considering both the business and customer outcomes.
- Role would suit an individual with a Customer Acquisition and/or Investigative background.
- Excellent written and verbal communication skills.
- Understanding of the end to end KYC/KYB and Business onboarding processes.
- Ability to balance workload and deal with multiple priorities.

**Benefits**:

- 33 days holiday (including public hols). You’ll also get your birthday on us
- 16 hours paid volunteering time a year
- Family friendly leave policies
- Private Medical Insurance with VitalityHealth
- We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more
- Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership
- Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme
- Gym membership options
- Season ticket travel options
- Full details are available on our careers site

**About us**:
We are a leading digital bank on a mission to disrupt the banking industry. We’ve built an app with smart money management tools to help our customers live a healthier financial life. We also offer groundbreaking B2B banking and payments services.
Since our launch in 2014, we’ve opened almost three million accounts including 480,000 business accounts for small and medium-sized enterprises (SMEs).
We’re a fully licensed UK bank and we have the culture and spirit of a fast-moving, disruptive technology company. We’ve been voted Best Current Account for the last five years running, named Which? Banking Provider of the Year for the last two and we were the most switched to bank in 2021. We employ more than 1,800 people across our London, Southampton and Cardiff offices.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

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