Ward Clerk

Harefield Hospital is a specialist heart and lung centre. We are part of Royal Brompton, Guys and St Thomas specialist hospitals which are known throughout the world for our expertise, standard of care and research success. From our sites - in Chelsea, London and Harefield, Middlesex - we strive to develop our staff both personally and professionally to ensure our patients get the high-quality care they deserve.

**The post holder will**:
Be responsible for office duties including tracing and filing patient’s notes and liaise with medical records.

Deal with phone calls from patients, their relatives and other departments within the hospital.

Undertake a variety of administrative duties relating to patients, nursing staff and the running of the ward.

Have excellent computer skills and the ability to work unsupervised. They will need to use a number of different IT systems. Training will be given.

Be an initial point of contact for patients and visitors on arrival to the ward.

Demonstrate sensitivity/confidentiality and have good customer relations.

Promote a positive image of the Trust.

EDUCATION & QUALIFICATIONS

Good level of English language through written and communication skills.

GCSE C or above

Computer skills.

Willing to participate in continued professional development.

Computer Qualifications

EXPERIENCE &
KNOWLEDGE

Previous admin experience.

Excellent written and oral communication skills.

Knowledge of Microsoft Packages including Outlook and Excel.

Comfortable working with technology, Computer & IT literate

Experience in working in IT

Experience of working in a busy office / customer care environment

SKILLS &
ABILITIES

IT experience/ Qualifications

Keen organisational skills and attention to detail.

Work on own initiative as well as work well in the wider Admin team.

Demonstrate excellent communication skills and have the ability to handle sensitive and confidential information - verbally and written.

PERSONAL QUALITIES

Kind, friendly and compassionate.

Smart appearance.

A flexible approach to working in a service which regularly changes, with adaptable attitude to meet the requirements of service users while keeping calm under pressure.

Kind, friendly and compassionate, Organised and can self-motivate.

The post holder will work as an integral part of the Surgical ward team. They will take responsibility for office duties on Maple ward. They will be expected to assist in the safe and effective day to day running of the unit, thus enabling nursing staff to deliver direct care to patients.

The post holder will work closely with the ward manager, Modern Matron and other ward clerks. They will have close communication with the surgical coordinators, secretaries, medical records and other support service departments.

**Main tasks & responsibilities**:
Patient/customer care (both direct and indirect)

Carry out tasks including dealing with telephone enquiries, greeting patients on arrival to ward and escorting them to their bed space.

Obtaining medical records prior to patient’s admission, and filing appropriate paperwork in patient’s notes.

Use of hospital computer system to track patient’s notes, obtain test results and other necessary uses to assist in role

Other daily contact with patient’s, customers and staff to ensure smooth running of unit.

Record and report all incidents/complaint involving staff, patients and visitors in accordance with Trust Policies and assist in any investigations as required.