Avp, Risk Marketplace, Customer Platforms

1 month ago

Street West, United Kingdom TD Bank Full time

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Governance & Control

Pay Details:
**Job Description**:
Department Overview:
Our vision to be the Better Bank is grounded in our purpose-driven and forward-focused strategy. Amidst a rapidly changing landscape, we know that technology plays a critical role in achieving this vision and delivering on our strategy. It also signals the need to accelerate investment in emerging capabilities to adapt to the changes happening around us and respond to customer needs more quickly. To accomplish this, we're evolving our platforms, introducing key enterprise practices and re-imagining our customer journeys as part of the Next Evolution of Work (NEW).

NEW will empower colleagues to make decisions faster, work more efficiently and quickly identify and address customer and market trends to deliver innovative solutions at an unprecedented pace. NEW will enable us to move with purpose towards common goals, simplify how we work and elevate how we deliver customer value. As part of NEW, you'll have the opportunity to be part of a new way of working while making an impact on the future of banking.

As part of the First Line of Defense (1B) Risk Marketplace (RMP) for the Customer Platform, you'll be working closely with leaders and teams who are designing, engineering and maintaining and owning the Customer Platform (TD Insurance, Customer Engagement, Servicing, ATM, and Customer Contact Centre) technology assets and capabilities at TD.

**Job Description**:
Working in an Agile method, and as part of the Bank's transition to NEW, this leader will play an integral role in supporting the establishment and ongoing strength of first line risk assessment, governance, risk and control within the Platform.

Superior organizational and communication skills are very important in this role as the leader will act as a trusted advisor and partner, providing effective guidance and support and effective challenge. The ability to understand, identify and help mitigate a wide variety of risks and issues across the lifecycle of change is critical to this role and the RMP team overall. As such, the AVP will be a proven leader who can think innovatively, drive change and guide teams on implementing new and sometimes complex requirements. They will have an interest in innovation and in helping drive self-serve experiences for customers.

Finally, they will effectively foster strong and collaborative relationships with multiple stakeholders - this is critical to the role as they will routinely meet with a very broad set of business and lines of defense across the Bank.

Key Accountabilities:

- Lead a group of highly skilled 1B practitioners who will enable the achievement of Platform Objectives while operating within the Bank's Risk Appetite
- Perform risk identification and challenge across change activities, processes, and controls
- Identify, monitor, and prioritize the remediation of risk and control gaps or issues
- Work closely with other governance and control teams to consider and monitor "day 2" requirements, issues and risk and control activities
- Provide governance, risk, control and related expertise to the Platform Owner, Product Families, and Product Groups within the Platform
- Appropriately report on risks and issues per NEW standards and using appropriate tooling; provide requisite information for transparent and standardized enterprise scorecards, KIs, reporting etc.
- Supports the development of talent within the RMP team, fostering a collaborative environment
- Demonstrate excellent judgment and the ability to effectively escalate issues and concerns quickly and to appropriate leaders and control areas
- Build strong, effective relationships with risk and control partners, enabling speed of decision making and facilitating transparent and timely communication of key information and potential risks
- Bring a strong understanding of legal, regulatory, risk and governance landscape pertinent to the Platform
- Foster and actively contribute to creating an inclusive and diverse team
- Proactively inform themselves on risk policy changes and key changes in laws and regulations

Job Requirements:

- 15 years Risk management, governance or related experience required
- Direct hands-on experience in a Risk Management function preferred
- Any Legal, Cyber, Technology, AML, and Regulatory experience is an asset
- Experience in Data, Privacy, digital, Technology, Legal, Compliance, or related areas
- Highly motivated self-starter with ability to drive change
- Resilient under pressure with proven ability to take independent action to achieve results
- Proven ability to develop and maintain strong relationships with control partners groups
- Excellent written and verbal communication skills
- Ability to thrive in an environment with a high level of ambiguity; able to adapt to changing requirements and situations with maturity and efficiency
- Proven people management

  • Customer Service Manager

    4 days ago

    West Thurrock, United Kingdom Nationwide Platforms Full time

    We are currently recruiting a Customer Service Manager to join our London East team. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do. Through effective and proactive management, you will drive the business forward with a passion to deliver business targets. You will be relationship driven, customer...

  • Yard Labourer

    2 weeks ago

    Street, United Kingdom JPS PLATFORMS Full time

    **About us** JPS PLATFORMS LTD is a market leading powered access rental company. We have enjoyed good growth recently and are looking at ways that can improve how we work and the service we can offer our customers. We are a welcoming team that looks to promote from within. We are always looking at ways to innovate and do things better. We want to create a...

  • E-commerce and Online Marketplace Executive

    4 weeks ago

    Crawley, West Sussex, United Kingdom Reed Full time

    Ecommerce Assistant Job Type: Full-time, Permanent My client is seeking an Ecommerce Assistant to join our fast-paced Marketing and Ecommerce team. This role is integral to supporting growth across multiple ecommerce platforms and contributing to the development and launch of online stores. The ideal candidate will have the opportunity to grow...

  • Customer Service Manager

    3 days ago

    West Thurrock, Essex, United Kingdom Nationwide Platforms Full time

    We are currently recruiting a Customer Service Manager to join our London East team. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do. Through effective and proactive management, you will drive the business forward with a passion to deliver business targets. You will be relationship driven, customer...

  • Customer Service Manager

    2 days ago

    West Thurrock, Essex, United Kingdom Nationwide Platforms Full time

    We are currently recruiting a Customer Service Manager to join our London East team. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do. Through effective and proactive management, you will drive the business forward with a passion to deliver business targets. You will be relationship driven, customer...

  • Customer Services Manager

    2 days ago

    West Bromwich, United Kingdom Marketplace Group Full time

    One of the UK’s largest independent manufacturers of Speciality Organic Chemicals is seeking an experienced Customer Services Manager. **About the role**: - Extensive experience in customer account management is required with good communication skills to interact with our global customers and agents. - You will work closely with our Sales and Marketing...

  • Customer Service Manager

    2 days ago

    West Thurrock, Essex, United Kingdom Nationwide Platforms Full time

    We are currently recruiting a Customer Service Manager to join our London East team. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do. Through effective and proactive management, you will drive the business forward with a passion to deliver business targets. You will be relationship driven,...

  • Technical Trainer

    5 days ago

    West Thurrock, Essex, United Kingdom Nationwide Platforms Full time €40,000

    As Technical Trainer you will be working with the External Training team, covering the South area. As a Technical Trainer you will be responsible for technical skills development covering Nationwide Platforms fleet, specifically MEWP's, Truck and Van Mounted equipment, Tracked Booms and BlueSky products for engineers in the UK and occasionally...

  • Technical Trainer

    5 days ago

    West Thurrock, Essex, United Kingdom Nationwide Platforms Full time €40,000

    As Technical Trainer you will be working with the External Training team, covering the South area. As a Technical Trainer you will be responsible for technical skills development covering Nationwide Platforms fleet, specifically MEWP's, Truck and Van Mounted equipment, Tracked Booms and BlueSky products for engineers in the UK and occasionally...

  • Technical Trainer

    5 days ago

    West Thurrock, United Kingdom Nationwide Platforms Full time

    We currently have 2 exciting opportunities within Nationwide Platforms as a Technical Trainer. As Technical Trainer you will be working with the External Training team, covering the South area. As a Technical Trainer you will be responsible for technical skills development covering Nationwide Platforms fleet, specifically MEWP’s, Truck and Van Mounted...

  • Technical Trainer

    3 days ago

    West Thurrock, United Kingdom Nationwide Platforms Full time

    We currently have 2 exciting opportunities within Nationwide Platforms as a Technical Trainer. As Technical Trainer you will be working with the External Training team, covering the South area.Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.As a Technical Trainer you...

  • Workshop HGV Service Engineer

    3 days ago

    West Yorkshire, United Kingdom Nationwide Platforms Full time

    HGV Technician Have you ever wondered how those breath-taking overhead camera angles are achieved in movies, or how we get a birds-eye view of a tee shot stroked down the middle of the fairway? This is an excellent opportunity for an experienced HGV Technician to join our Market leading Specialist Vehicles Division at Nationwide Platforms. As a...

  • Mobile Service Engineer

    4 weeks ago

    West Yorkshire, United Kingdom Nationwide Platforms Full time

    Mobile Service Engineer Salary + van + fuel card + on-call allowance + 25 days holiday + bank holidays + life assurance + health insurance + auto enrolment pension Regular technical training updates from our inhouse team and manufacturers. This is an excellent opportunity for a Mobile Service Engineer to join the team at Nationwide Platforms. As Mobile...

  • Regional Service Engineer

    4 weeks ago

    West Yorkshire, United Kingdom Nationwide Platforms Full time

    Regional Service Engineer This is an excellent opportunity for a Service Engineer to join the team at Nationwide Platforms in a Regional role. As a Regional Service Engineer, you will provide engineering cover, ensuring that the fleet within the region is maintained, repaired and serviced to a high standard that is expected by the customer. In this role...

  • Workshop Service Engineer

    1 month ago

    West Thurrock, United Kingdom Nationwide Platforms Full time

    We are looking for a keen and experienced service engineer, fitter, technician or mechanic to join our team. This is a fantastic opportunity for someone who is either an experienced powered access engineer OR maybe you are an experienced car mechanic, plant fitter or similar and want to do doing something a bit different. As a Workshop Service Engineer...

  • Technical Trainer

    5 days ago

    West Thurrock, Essex, United Kingdom Nationwide Platforms Full time €40,000

    We currently have 2 exciting opportunities within Nationwide Platforms as a Technical Trainer. As Technical Trainer you will be working with the External Training team, covering the South area. As a Technical Trainer you will be responsible for technical skills development covering Nationwide Platforms fleet, specifically MEWP's, Truck and Van Mounted...

  • Technical Trainer

    5 days ago

    West Thurrock, Essex, United Kingdom Nationwide Platforms Full time €40,000

    We currently have 2 exciting opportunities within Nationwide Platforms as a Technical Trainer. As Technical Trainer you will be working with the External Training team, covering the South area. As a Technical Trainer you will be responsible for technical skills development covering Nationwide Platforms fleet, specifically MEWP's, Truck and Van Mounted...

  • Power Platform Developer

    5 days ago

    Street, United Kingdom VGroup Inc Full time

    Client:State of North Carolina Job Title: Power PlatformDeveloper Duration: 12 Months Start Date:ASAP Location: 217 W. Jones Street Raleigh NC 27603(Remote) Position Type: Contract InterviewType: Either Webcam Interview or In Person Ceipal ID:SNCPOWE187VH Requirement ID: NCDEQPower PlatformDeveloper DAQ (732187) North Carolina Department of...

  • HGV Workshop Service Engineer

    3 days ago

    West Yorkshire, United Kingdom Nationwide Platforms Full time

    HGV Technician Have you ever wondered how those breath-taking overhead camera angles are achieved in movies, or how we get a birds-eye view of a tee shot stroked down the middle of the fairway? The chances are it's because of powered access. This is an excellent opportunity for an experienced HGV Technician to join our Market leading Specialist...

  • Workshop Service Engineer

    1 month ago

    West Thurrock, United Kingdom Nationwide Platforms Full time

    We are looking for a keen and experienced service engineer, fitter, technician or mechanic to join our team. This is a fantastic opportunity for someone who is either an experienced powered access engineer OR maybe you are an experienced car mechanic, plant fitter or similar and want to do doing something a bit different.As a Workshop Service Engineer for...