Collections Credit Controller

7 months ago


Bristol, United Kingdom Cogito Talent Limited Full time

Our Client is a leading medical provider with a global Prescence and they are looking for a Debt Collection Advisor to join their banking team in Keynsham

**Information about the role**:
As a Debt Collection Advisor within their Central Collections and Support Team, you will play a pivotal role in ensuring we support and provide great service to our customers and clients with the timely repayment of their outstanding account balances as well as support wider debt collection activities. Reporting to the Collections Team Lead, your primary focus will be on collections activity, workflow optimisation and contributing to a positive working environment.

**Key responsibilities**:

- Proactively and successfully manage a portfolio of debt cases, maximising collections whilst ensuring the fair and consistent treatment of clients, following procedures and legal and regulatory guidelines.
- Engage with clients professionally and ethically, maintaining clear and respectful communication.
- Ensure accurate and timely documentation of all interactions and case updates.
- Attempt to resolve routine issues independently and escalate complex cases to the Team Lead.
- Adhere to all relevant laws and regulations governing debt collection practices.
- Participate in training and development programs to enhance skills and drive own development whilst staying updated on industry best practices.

**Skills**:

- 2 years+ demonstrable experience in debt collection and financial customer service
- Strong team collaboration, communication, and interpersonal skills. Ability to inspire and motivate the team to achieve set objectives.
- Proactive, consistent approach, comfortable working in a fast paced and dynamic environment.
- Resilience and ability to work and problem solve under pressure
- Ability to adapt to a changing environment
- Data driven with analytical mindset with the ability to maximise collection rates and identify and implement process improvements.
- Good level of written and spoken English.
- Knowledge of relevant legal and regulatory frameworks.
- Excellent Excel and PowerPoint skills

**What you get in return**:
As well as competitive pay and 2 **days working from home per week**, you can also enjoy the following:

- 5 weeks holiday (increasing with service) plus bank holidays.
- Your birthday, as a paid day off each year.
- EAP and supportive well-being programmes.
- Modern office with great transport links
- Single Private Healthcare.
- Family-Friendly policies.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Bristol


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