Csu Advisor- Nihe

Are you an Adept Customer Support Professional? Do you flourish in a role where showing empathy?

**Key Responsibilities**
- Support CSU Management to deliver excellent customer service via the telephone and/or at the public counteracting as a customer advocate across a comprehensive range of housing services.
- Accurately diagnose and record repairs for the organisation’s tenants and work in partnership with others to resolve issues.
- Responding in a timely and professional manner to customer contact using a range of communication methods.
- Recording repairs for customers from various means of contact e.g., phone, counter, and web reporting.
- Communicating with customers to understand their query and accurately.
- Using a wide range of computer packages to record, manage and retrieve information for example IT systems to accurately record repairs.
- Take an active and positive role within the team, working together to meet business objectives.
- Monitoring and escalating maintenance performance issues to CSU supervisor and CSU manager where appropriate.
- Recording Grounds Maintenance repairs & booking appointments for Grounds Maintenance inspections.
- Carrying out customer surveys when requested.

**Essential**:

- Have five GCSEs (Level 2), or equivalent qualification, plus at least two years of relevant customer service or general administrative experience.

**OR**
- Can demonstrate three years of experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported workplace or on-the-job training.
- Experience of direct delivery of relevant customer service to the public via telephone or face to face.
- Experience in dealing appropriately with customers in a challenging environment.
- Experience in using a range of computer packages including Word, Excel, and Outlook etc.

**Applicants must demonstrate**:

- Ability to actively listening.
- Attention to detail and organisational skills.
- Knowledge of a service or product.
- Ability to work as part of a team Customer focus and empathy.
- Conflict resolution skills.

**Additional Information**:

- A Basic Access NI Check is Required at a cost of £16.

**Interested? Please Apply**

Or for further information and a confidential discussion on this post please call Sonya in the Ballymena on 02825420136

Please ensure your CV is accurate and updated with full personal contact details, education history, qualifications, and employment history.

MPA Recruitment are operating as an Employment Business in relation to this vacancy.

Pay: £11.98 per hour

Expected hours: 37.5 per week

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person