Client and Pet Care Advisor

5 months ago


Dudley, United Kingdom Linnaeus Full time

**Role**: Client and Pet Care Advisor (Receptionist), Roaming Role

**Salary**:£21,352.50 per annum

**Location**:Blacks Veterinary Group

**Job Type**:Permanent, full-time

**Hours**:37.5 hours per week, 1 weekend per month.
Shifts will vary between 8.00-19.30 and you will be required to travel between our 5 Branches (Dudley, Lye, Oldbury, Sedgley and Quinton)

**Your role**

Our Client and Pet Care Advisors are the face of the business and first port-of-call for our clients, so friendly professionalism is essential.
You will be require

Responsibilities include:

- Welcoming clients and pets into the practice.
- Management of the diary, booking in appointments and surgical procedures as appropriate.
- General administration, to include complete insurance claims.
- Financial reconciliation and debt management
- Guiding pet owners through their, sometimes complicated and emotionally challenging, journeys
- Dispensing medication.
- General housekeeping and practice maintenance.

Experience in a client-facing role or within the veterinary industry preferred, but not essential.

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Recruitment referral reward scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme

**About us**
Blacks Vets are a network of five award-winning practices.
With over 50 years experience, our well-equipped practices allow us to provide high-quality primary and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets.

Our team are just as important as the pets we care for, and we see ourselves as one big family.
We are passionate and profession in all that we do and love to have fun along the way, with summer picnics, Christmas parties and other social events throughout the year.
We have a wellbeing programme and actively recognise our achievements as individuals and as a team.



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