Training and Compliance

7 months ago

Ashford, United Kingdom NFU Mutual Agency Full time

**The Role**:
**Training and Compliance (T&C) Supervisor**

Competitive Salary (dependant on experience)
Full Time position,
Permanent Contract
Location: Ashford (Must be able to attend both Tenterden and Whitfield offices regularly)

**Introduction to NFU Mutual**
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Ashford, Tenterden and Whitfield Agency.

**About the role**:
To support the delivery of the Agency’s strategy by providing effective T&C oversight to the team, providing highly effective coaching and feedback on compliance and soft skills areas to ensure good customer outcomes.- Acquire and maintain knowledge of NFU Mutual products and systems, NFU Mutual product licences and T&C Supervision licences as appropriate.
- Conduct T&C checks and reviews in accordance with regulatory requirements, NFU Mutual and Agency policies and procedures.
- Provide feedback and coaching in a constructive way to the team member, recording actions and following up as required.
- Provide reports on T&C checks and reviews as required, ensuring any breaches are reported to the T&C Performance Supervisor/Senior Partner immediately.- Contributing to investigations of any breaches as required, implementing any post investigation actions and amendments to processes.
- Liaising with the T&C Performance Supervisor on relevant process changes and effectively communicating changes with the team as appropriate.
- Support the partners and leadership team in the preparation for and attendance of the annual AR Review.
- Always demonstrate high values of trust and integrity, acting as a positive role model in line with the values and ethos of the Agency.
- Build and maintain effective working relationships within the Agency team and all relevant key contacts and teams within NFU Mutual.
- Ensure all duties are carried out in a way which complies with relevant external legislation and regulation, NFU Mutual compliance and other procedures and local Agency policies and processes.
- Deliver ad-hoc projects and/or other duties as required, to support the delivery of business strategy and enhance customer experience.

**About you**:
**Essential**:

- Effective and professional verbal and written communication skills
- Excellent attention to detail and organisational skills
- Good IT skills especially Microsoft Office and the ability to effectively use NFU Mutual systems
- Good maths and problem solving skills
- Able to manage own workload and able to work effectively under pressure
- Great team working and ability to build effective relationships through positive behaviours, honesty and integrity.
- Focus on continuous improvement, able to use own initiative
- Demonstrate commitment to quality and compliance with procedures/regulations using due care, skill and diligence
- Desire to be the best, openness to personal development, learning new skills
- Own transport & full UK driving licence

**Desirable**:

- Knowledge of insurance
- Experience in regulated environment
- Experience of oversight and audit
- Knowledge of NFU Mutual products

**Our commitment to you**:
At NFU Mutual Ashford, Tenterden and Whitfield we are committed to the well-being, personal and professional development of our employees. We ensure full training and development is maintained including a 5-year plan and potential to complete CII qualifications.

**Benefits**:

- A supportive and friendly working environment
- 26 days annual leave plus bank holidays
- Birthday day off in addition to annual leave
- Option to buy/sell 5 days holiday per year
- Health Cash Plan
- Death in Service
- Pension
- Free Parking at all our offices
- Fortnightly fruit deliveries
- Team lunch provided once a month
- Team social events twice a year
- Monthly 1-2-1s to support you
- Bi-annual reviews
- 5 year career development plan

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

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