Training and Compliance

4 weeks ago

Ashford, United Kingdom NFU Mutual Agency Full time

**The Role**:
**Training and Compliance (T&C) Supervisor**

Competitive Salary (dependant on experience)
Full Time position,
Permanent Contract
Location: Ashford (Must be able to attend both Tenterden and Whitfield offices regularly)

**Introduction to NFU Mutual**
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Ashford, Tenterden and Whitfield Agency.

**About the role**:
To support the delivery of the Agency’s strategy by providing effective T&C oversight to the team, providing highly effective coaching and feedback on compliance and soft skills areas to ensure good customer outcomes.- Acquire and maintain knowledge of NFU Mutual products and systems, NFU Mutual product licences and T&C Supervision licences as appropriate.
- Conduct T&C checks and reviews in accordance with regulatory requirements, NFU Mutual and Agency policies and procedures.
- Provide feedback and coaching in a constructive way to the team member, recording actions and following up as required.
- Provide reports on T&C checks and reviews as required, ensuring any breaches are reported to the T&C Performance Supervisor/Senior Partner immediately.- Contributing to investigations of any breaches as required, implementing any post investigation actions and amendments to processes.
- Liaising with the T&C Performance Supervisor on relevant process changes and effectively communicating changes with the team as appropriate.
- Support the partners and leadership team in the preparation for and attendance of the annual AR Review.
- Always demonstrate high values of trust and integrity, acting as a positive role model in line with the values and ethos of the Agency.
- Build and maintain effective working relationships within the Agency team and all relevant key contacts and teams within NFU Mutual.
- Ensure all duties are carried out in a way which complies with relevant external legislation and regulation, NFU Mutual compliance and other procedures and local Agency policies and processes.
- Deliver ad-hoc projects and/or other duties as required, to support the delivery of business strategy and enhance customer experience.

**About you**:
**Essential**:

- Effective and professional verbal and written communication skills
- Excellent attention to detail and organisational skills
- Good IT skills especially Microsoft Office and the ability to effectively use NFU Mutual systems
- Good maths and problem solving skills
- Able to manage own workload and able to work effectively under pressure
- Great team working and ability to build effective relationships through positive behaviours, honesty and integrity.
- Focus on continuous improvement, able to use own initiative
- Demonstrate commitment to quality and compliance with procedures/regulations using due care, skill and diligence
- Desire to be the best, openness to personal development, learning new skills
- Own transport & full UK driving licence

**Desirable**:

- Knowledge of insurance
- Experience in regulated environment
- Experience of oversight and audit
- Knowledge of NFU Mutual products

**Our commitment to you**:
At NFU Mutual Ashford, Tenterden and Whitfield we are committed to the well-being, personal and professional development of our employees. We ensure full training and development is maintained including a 5-year plan and potential to complete CII qualifications.

**Benefits**:

- A supportive and friendly working environment
- 26 days annual leave plus bank holidays
- Birthday day off in addition to annual leave
- Option to buy/sell 5 days holiday per year
- Health Cash Plan
- Death in Service
- Pension
- Free Parking at all our offices
- Fortnightly fruit deliveries
- Team lunch provided once a month
- Team social events twice a year
- Monthly 1-2-1s to support you
- Bi-annual reviews
- 5 year career development plan

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

  • Compliance Manager

    3 days ago

    Ashford, United Kingdom Service Care Solutions Full time

    Our client based in Kent are currently recruiting for a Compliance Manager to join their team as soon as possible. This is a full time, hybrid, temporary role based in the housing sector offering £35 - £40 per hour Umbrella LTD Inside IR35. The purpose of the role is to provide line management to the team of compliance managers for full compliance...

  • Compliance Manager

    2 days ago

    Ashford, United Kingdom Service Care Solutions Full time

    Our client based in Kent are currently recruiting for a Compliance Manager to join their team as soon as possible. This is a full time, hybrid, temporary role based in the housing sector offering £35 - £40 per hour Umbrella LTD Inside IR35. The purpose of the role is to provide line management to the team of compliance managers for full compliance across...

  • Compliance Manager

    24 hours ago

    Ashford, United Kingdom Service Care Solutions - Construction Full time

    Our client based in Kent are currently recruiting for a Compliance Manager to join their team as soon as possible. This is a full time, hybrid, temporary role based in the housing sector offering £35 - £40 per hour Umbrella LTD Inside IR35. The purpose of the role is to provide line management to the team of compliance managers for full compliance across...

  • Quality & Compliance Manager

    1 month ago

    Ashford, United Kingdom New Appointments Group Full time

    Part-time Quality & Compliance Manager We are supporting our well-known client in the insurance industry in their search for a Quality & Compliance Manager, on a part-time basis. You will be responsible for developing and maintaining the Quality Management System (QMS), in order to drive efficiencies and strive to continually improve business processes....

  • Quality & Compliance Manager

    4 weeks ago

    Ashford, United Kingdom New Appointments Group Full time

    Part-time Quality & Compliance ManagerWe are supporting our well-known client in the insurance industry in their search for a Quality & Compliance Manager, on a part-time basis. You will be responsible for developing and maintaining the Quality Management System (QMS), in order to drive efficiencies and strive to continually improve business processes....

  • Technical Compliance Officer

    2 days ago

    Ashford, Kent, United Kingdom Premier Foods Full time

    Job Title: Technical Compliance OfficerLocation: AshfordSalary: Up to £31,000 per annumAs a Technical Compliance Officer, you will be responsible for ensuring compliance with standards and codes of practice. You will conduct audits, maintain documentation, and support the Technical Compliance Manager in monitoring testing schedules.Key...

  • Quality & Compliance Manager

    4 weeks ago

    Ashford, United Kingdom New Appointments Group Full time

    Part-time Quality & Compliance ManagerWe are supporting our well-known client in the insurance industry in their search for a Quality & Compliance Manager, on a part-time basis. You will be responsible for developing and maintaining the Quality Management System (QMS), in order to drive efficiencies and strive to continually improve business processes....

  • Technical Compliance Officer

    1 week ago

    Ashford, United Kingdom Premier Foods Full time

    Job Title    Technical Compliance Officer   Location    Ashford, TN24 0LU  Salary        Up to £31,000 per annum      As our next Technical Compliance Officer, you are practical, analytical and have a logical thought process. You thrive on ensuring compliance and possess good verbal and written communication skills...

  • Quality & Compliance Manager

    2 weeks ago

    Ashford, Kent, United Kingdom New Appointments Group Full time

    Welcome to the Role of Part-time Quality & Compliance Manager at an Insurance Industry LeaderWe are currently assisting a well-known client in the insurance sector in their quest for a skilled Quality & Compliance Manager, specifically on a part-time basis. Your primary responsibility will involve the development and upkeep of the Quality Management System...

  • Technical Compliance Officer

    2 weeks ago

    Ashford, United Kingdom Premier Foods Full time

    Company description: Premier Foods is one of Britain’s biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and you’ll find them in 94% of British households.At Premier foods we believe in inclusion, authenticity...

  • Operational Compliance Officer

    1 week ago

    Ashford, United Kingdom National Gas Full time

    **About the Role**: - As an Operational Compliance Officer - Substations, you will be required to live within a 1-hour commute of our Northfleet East Substation or our Sellindge Substation as you will support our North Kent or East Kent teams respectively as part of our Southeast region with 41 substations and cable routes spanning Hampshire, Surrey, East...

  • National Training Manager

    4 weeks ago

    Ashford, United Kingdom Nurseplus Full time

    **National Training Manager** **Location: National** **Job Type**: Permanent Full Time (Office Based) **Salary**: Starting Salary £36,000 + Car allowance DOE **Job Ref**: National/TM/99 The National Training Manager is responsible for developing and implementing all training requirements for the company and driving forward new training initiatives in...

  • Technical Compliance Officer

    3 weeks ago

    Ashford, United Kingdom Premier Foods Full time

    Job Title : Technical Complaince Officer Location : Ashford, Kent Hours of Work : Day Shift, Monday - Friday Contracted Hours : 37.5hrs per week Salary : Up to £31,000 per annum (dependant on experience)  About Premier Foods Premier Foods is a blue-chip, FTSE 250 business creating a family of high-profile brands such as Batchelors,...

  • Fleet Compliance Business Partner

    2 weeks ago

    Ashford, Kent, United Kingdom Fresh Direct Full time

    Fleet Compliance Business Partner Full-time Vacancy Type: Permanent Department: Legal & Risk Travel: Regional travel is part of this role Job Description We are recruiting for a Fleet Compliance Business Partner to join us at Brakes – A Sysco GB Company. This role will cover the South of the UK including Dagenham, Harlow, Aylesford to name a...

  • Fleet Compliance Business Partner

    4 weeks ago

    Ashford, United Kingdom Fresh Direct Full time

    Fleet Compliance Business Partner Full-time Vacancy Type: Permanent Department: Legal & Risk Travel: Regional travel is part of this role Job Description We are recruiting for a Fleet Compliance Business Partner to join us at Brakes – A Sysco GB Company. This role will cover the South of the UK including Dagenham, Harlow, Aylesford to name...

  • Compliance Administrator

    2 weeks ago

    Ashford, Kent, United Kingdom Office Angels Full time

    JOB TITLE: Compliance AdministratorHOURS:Monday to Friday, 9am - 5pmLOCATION:AshfordSALARY:£11.58 per hourSTART DATE:ASAPTERM: 12 months, possible temp to perm opportunitiesThe day to day duties in your new job would be:Organising offer letters to be sent to successful applicants Coordinating start dates Booking training if needed Ensuring reference checks...

  • Vape Compliance Support Officer

    1 week ago

    Ashford, United Kingdom Kent County Council Full time

    Advert **Vape Compliance Support Officers (2 full time posts 37 hours per week, 1 Year Fixed Term)** Full time fixed term contract (initially for one year with view to a further extension) Kent Trading Standards are offering an exciting opportunity for highly motivated individuals as part of a small team focused on decreasing access of vape products to...

  • Customer Relations Officer/Compliance Auditor

    2 weeks ago

    Ashford, Kent, United Kingdom Foresters Financial Full time

    Customer Relations Officer/Compliance Auditor The Vacancy Summary of Role To resolve complaints made to the firm according to the Financial Conduct Authority's (FCA) Dispute Resolution regulations to ensure all complaints handled receive the fairest outcome. Key Responsibilities & Duties Complaint resolution of all types of complaint within Service...

  • Enforcement Delivery Team Leader

    2 weeks ago

    Ashford, United Kingdom Driver and Vehicle Standards Agency Full time

    **Details**: **Reference number**: - 321996**Salary**: - £32,603- This role attracts a Recruitment and Retention Allowance of £1,450 per annum. A London Weighting Allowance of £4,000 per annum is applicable for the London-based role.**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - DVSA - Enforcement**Type of...

  • Enforcement Delivery Team Leader

    2 weeks ago

    Ashford, Kent, United Kingdom Driver and Vehicle Standards Agency Full time

    Details:Reference number:Salary:- £32,603 This role attracts a Recruitment and Retention Allowance of £1,450 per annum. A London Weighting Allowance of £4,000 per annum is applicable for the Londonbased role.Job grade: Higher Executive OfficerContract type: PermanentBusiness area: DVSA EnforcementType of role: Operational DeliveryWorking pattern: Flexible...