Refugee Support

**Casework Coordinator - Refugee Support**

**Location**:
**Hybrid working between home and 40/60% of time in Reading Office**

**Contract type: 6 months fixed term**

**Hours: 35 hours per week**

**Salary: £25,783 per annum (pro rata) (Salary includes a market supplement)**

**Could you provide advice, support, and advocacy to people in crisis as a result of their immigration status?**
***
We are looking for a **Casework Coordinator** to join our **Refugee Support** team Reporting to the Refugee Support Service Manager, you will ensure the provision of high-quality, person-centred, advice and advocacy support for people in a range of complex and crisis related situations in the Southeast area.

You’ll primarily be responsible for the coordination of volunteers and through them, the delivery of casework services for asylum seekers, refugees and vulnerable migrants. For many in this client group, they can be particularly vulnerable and at risk of experiencing destitution or legal isolation. You’ll be providing them with much needed support.

You’ll take a holistic approach to supporting these individuals, by providing clients with short-term casework support. This could involve directing clients for help with their asylum cases or basic essentials, or building strong working relationships with local agencies and charities operating in the local area where individuals can be referred to for further assistance.

This is a rewarding role, requiring excellent advocacy and communication skills, the ability to work sensitively and remain calm under pressure.

**Say hello to the team**

The Southeast Refugee Support team provides access to practical support, information and advice to people affected by asylum and immigration issues across the area. Within the Southeast, you will be a part of the Thames Valley team with a specific focus on the Reading area. We work in partnership with many organisations across Thames Valley to provide these services, including the provision of destitution support. Our frontline services are supported by trained volunteers under the supervision of our casework coordinators. Through effective signposting, referrals, advice and advocacy support we enable service users to access their rights and entitlements as well as the services they need.

**This role might be for you if...**
- You've got experience delivering casework with vulnerable clients (ideally within the asylum support system), and you’re able to effectively advocate on behalf of clients to realise their rights and entitlements.
- You have an understanding of issues relating to refugees, asylum seekers and other vulnerable migrants
- You’re able to support, manage and develop volunteers
- You're a team player; you're able to work as part of a team within what can sometimes be a high-pressure environment. You will have experience of cross-agency partnership and collaborative working too.
- You're a great communicator with the ability to adapt your communication based on the audience.
- You have experience providing sensitive, safe and empowering support to distressed people in vulnerable situations

We offer a wide range of staff benefits, these include:

- 36 days holiday pro rata (including Bank Holidays)
- Option to buy an extra 5 days annual leave
- Up to 6% contributory pension
- Flexible working policy
- Discounts from a range of online and high street retailers
- Genuine investment in you personal and professional development

**A little bit more about us...**

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

As part of its recruitment and selection process the British Red Cro