Leak Detection

Our prestigious client who is based in Huntingdon - Cambridgeshire is looking for a Leak Detection - Dispatcher/Technical Claims Handler to join their dynamic team.
**Job Purpose**
As a Leak Detection Dispatcher/Technical Claims Handler you will be responsible for the initial contact with a Policy Holder who has made a new claim ensuring efficient use of time and optimising utilisation. Your role will involve making a courtesy call anddispatching a technician ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts
**Key Activities & Accountabilities**:

- Liaise with insurers and policy holders on a regular basis
- During peak periods assist the team with the handling of calls in order to achieve departments service level agreements
- Attend occasional client visits (internal/external)
- Provide support to the Policy Holder/Customers during initial notification of claim, giving prompt and accurate advice
- Complete all Q&A details
- Analyse and review technicians diary in order to effectively plan and prioritise workload to achieve agreed service level agreements
- Immediately report any complaint/problems to the Claims Team Manager, in accordance with the formal complaints procedure
- Recommend ideas for development of the IT systems to the Claims Centre Manager to assist in improving effectiveness of the department
- Achieve 90% call monitoring results
- Achieve 90% effective touches report
- Achieve first visit service level agreements
- Work towards your own personal targets and continued career development
- Work towards passport to competence
- Make a courtesy call to affected person so that a technician can be allocated within stated service level parameters ensuring efficient use of time and optimising utilisation.
- Book visits from visit next due list so that all jobs are visited.
- Respond & resolve customer queries to optimise customer service
- Assist customers with job related queries.
- Where customer contact is unsuccessful issue written notification to customer and inform client so that work can commence.
- Organise daily programme of work and communicates this and working arrangements to team accordingly
- Liaise with other departments/teams to ensure achievement of service level agreements
- Arrange appointments and scheduling
- Pursue sales leads to expand the business
**Specialist Knowledge**:

- Computer skills (word, excel, outlook simply, customer IT platforms)
- All the products and services offered by the Company
- Aims of the Company
- Geographical Awareness
- Health & Safety
- All Claims Centre service level agreements
- FCA Regulations (Including Treating Customers Fairly')
- GDPR
**Education & Experience**:

- Good general education
- GCSE English / Mathematics
- Computer/Administration
Should you feel that you match the required skill set and fee that this is an opportunity for you - please call Sharon on
INDCOMM