Reservations Agent

4 months ago


London, United Kingdom Holiday Inn Kensington High Street Full time

**Reservations Agent**

**At Holiday Inn® Hotels & Resorts our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.**

**At Holiday Inn we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.**

**The Holiday Inn London - Kensington is located just off Kensington High Street. It’s a 706 bedroom 4 star hotel with 13 meeting rooms and extensive spa facilities, and we are looking for a Reservations Agent to join our busy and professional team. We need someone, who is charismatic, professional and well groomed.**

**In return, the Holiday Inn London - Kensington will give you a competitive salary and benefits package, as well as opportunities to learn new skills and grow your career.**

As a Reservations Agent you will be:
be aware of seasonal and historical trends ensuring maximum occupancy and average room rates are achieved. To maintain effective communication at all times.
- This position requires working on Saturdays_

**Key Responsibilities/Accountabilities**
- You will also be responsible for converting enquires into sales in order to maximize revenue & occupancy.
- You will have a good knowledge of the hotel's facilities and services and will pass this information on to the guest whenever the possibility arises, in order to maximize hotel sales.

**Skills and Experience**
- Previous experience of working within a similar environment is desirable
- Opera PMS knowledge is desirable, but not mandatory
- Excellent telephone etiquette and communication skills is a must
- Ability to work well within a fun team environment and at a high-pressure office environment
- Ability to project commercial acumen and confident decision making
- Self-starter and a highly motivated individual
- Take pride in their work
- Proactive approach and happy to share ideas and input where possible

**Benefits**
- Meals on duty
- Staff uniform
- Monthly performance-based incentives
- Company pension contribution after you passing your probation period
- Recommend a friend fee
- 20 days holiday plus 8 bank holidays
- Awards and Recognition Programme
- Seasonal annual parties
- Staff rate with IHG hotels globally
- This hotel is independently owned and operated by Kensington Close Hotel Limited._

**Salary**: Up to £23,500.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

Reference ID: HILK- Res Agent


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