Internal Sales Agent

7 months ago

Greenwich, United Kingdom Heidelberg Materials Full time

Heidelberg Materials Where Diversity Empowers, Individuality Inspires, and Together, we can achieve Net Carbon Zero.

We are dedicated to an inclusive and respectful workplace, valuing diverse skills and backgrounds for our business success. Our culture promotes openness, transparency, and individual growth. We actively encourage diversity in the construction industry and welcome all applicants, regardless of perfect alignment with job descriptions. Elevate your life with our family-friendly policies prioritizing wellbeing.

**Mission & role of the function**

**Sales Management**
- Generate new business through structured, proactive outbound calls and planned follow up.
- Make regular sales calls to existing portfolio customers to an agreed call plan with specific call objectives and working to Customer Management Plans.
- Identify and develop relationships with key prospects and decision makers of existing customers effectively communicating Heidelberg Materials value, unique selling proposition and differentiators.
- Price jobs for specific customers to agreed volume levels in line with pricing guidelines agreed with the DSM and CSL.
- Work with DSM to conduct market analysis including assessments of demand, customer segmentation and location and capability of competitors.
- Identify opportunities to add value and contribute to the success of the customer’s business.
- Price cash sale enquiries in line with cash sale pricing policy.

**Key Tasks / Accountabilities**

**Sales Administration**
- Efficiently handle all customer written and verbal enquiries in a timely manner.
- Generate accurate quotations, with particular focus on technical requirements, in a timescale to meet customers’ reasonable needs.
- Navigate systems efficiently and accurately, keeping the customer always informed
- Ask relevant questions and communicating in an empathic, confident, and assertive manner
- Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detriment to the Hanson business
- Where necessary, escalate customer issues or order details following the correct process when the situation is outside the control, capabilities, or authority of the job incumbent.
- Take payment for cash sale jobs.
- Effectively develop and maintain a good level of team morale, supporting colleagues to achieve the area’s business goals and objectives
- Develop knowledge of other roles within the team and be able to provide cover as far as possible.

**Order Management**
- Understand basics of order placement to be able to place customer orders if temporarily covering for Shipper role.
- Be able to create, alter and confirm new customer orders whether on account or as a cash sale, completing all necessary customer order details within the Company’s SAP Order Management system, such as customer name, billing address, delivery address, full customer contact name and telephone number; order date, delivery time, type of product ordered using the material search function to locate the required product, quantity of the product required
- Understand production and truck capabilities and negotiate realistic delivery times with customers considering other orders on the day. Offering the best solution using the order delivery viewer screen within Hanson’s transport management system

**General**
- Develop product knowledge for all Hanson products.
- Develop knowledge of concrete industry, customers, and markets.
- Link with the area teams and relevant external departments to ensure high level of customer service is maintained.
- Maintain good working relationships including a courteous and prompt response to customers, colleagues, drivers, plant staff and transport personnel.

**Key Targets**
- Volume and margin for allocated plants.
- Increase in customer numbers.
- Increase percentage of VAPs.
- Cash sale volume and margin.
- Minimize queries.
- Quote numbers.
- Quote turnaround time.

**Education/Qualification**
- Minimum of a Grade C GCSE in Math's and English
- Good communication skills with the ability to negotiate at all levels
- Working understanding of standard Microsoft software packages
- Will also ideally have experience of working within a large company environment and achieving targets
- Optimize allocation of resources
- Execute tasks and focus on fast implementation
- Comply with laws and regulations
- Take social responsibility

**What’s on Offer**

Location: Greenwich

Full time Hours: 40 Hours

**Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Gold) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador Compensation Package: Bonus incentives / Generous Pension Schemes up to 15% / Life Assurance Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday pu

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