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Part-time Receptionist and Assistant Events

4 months ago

Edinburgh, United Kingdom The Scotch Malt Whisky Society (SMWS) Full time

**Job Title** Part-time Receptionist and Assistant Events Coordinator

**Location** SMWS Queen Street, Edinburgh

**Contract type** Part-time (2-3 days per week; could increase to more days during busy times or needed for holiday cover)

**Salary ** Depending on experience + plus various benefits

We are currently recruiting for part time position.

**The Company**

The Scotch Malt Whisky Society (SMWS) is internationally renowned for our mission to host the world's most colourful whisky experiences. The society was formed out of the unconventional - we think a little bit differently and make it our mission to build a community and a range of experiences to be shared. Over the last three years, the Society has doubled in size and in a fast-paced environment our reputation has grown from strength to strength and our staff team of exceptional hosts has expanded like never before.
- _The Society Personalities - Unconventional, Expert, Playful, Inclusive_
- _Treating members personally at every touch point, however big the society becomes._
- _Creating opportunities for members to interact and play an active role._
- _Giving an unconventional twist, however small, to everything we do._
- _Ensuring every experience, however playful, is rooted in expertise and quality._

**Purpose of the role**

The Reception Coordinator will report to the Venue Manager Queen Street and is responsible for all venue reception duties and the coordination of reception tasks for the Queen Street venue.

**Technical skills & experience required**
- Excellent communication skills
- Customer service driven
- Able to work under pressure and to deadlines
- Organisation and prioritisation
- Excellent attention to detail, always working to a very high standard
- Computer literate (Experience of Excel/Publisher would be highly beneficial)

**Personal attributes**
- Initiative
- Customer focussed and friendly
- Flexible and Accountable
- Self-motivated and result driven
- Multi-tasker
- Can do attitude

**Desirable experience**
- 2 to 3 years in a relevant reception role
- Background from any reception field is welcome

You should be fluent in English.

**Key Tasks**

1. Reception
- Welcome and assist guests,
- Field enquiries (in person, venue mailbox and telephone),
- Basic sales admin as per enquiries for membership renewals, orders and ticket sales,
- Ensure the reception and private room areas always tidy and appealing,
- Show arounds,
- Troubleshooting (engineers, IT, etc.),
- Booking for Members Room Experience,
- F&B service support as required,
- Venue stationary ordering,
- Preparing venues print (menus, tasting notes, etc.).

2. Customer Care
- Providing information on all aspects of the Society,
- General and order related enquiries,
- Deliver customer experience excellence.

3. Team Work
- Work transparently, ensuring peers can assist with your activity if required,
- Proactively participate in weekly task allocation,
- Offer support to colleagues to ensure teamwork balance,
- Ensure sales office is a clean and positive environment,
- Identify and highlight any improvement requirements.

4. Support SMWS Management as required.

Expected start date: _June 2023_

**Benefits**
- Company pension scheme
- Critical illness income protection
- Death in service
- Bonus scheme
- £350 bottle allocation
- Cycle to work scheme
- 34 days holidays
- Company sick pay
- Staff SMWS membership
- Workplace Nursery benefit
- Birthday vouchers
- Long service award

**Job Types**: Part-time, Permanent

**Salary**: £13,000.00-£15,000.00 per year

**Benefits**:

- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Life insurance
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Tips

Work Location: In person