Cash Collector

**Division**:Credit Control

**Reports To**:Cash Collections Manager

**Based**: Home / Sheffield

Company Overview

The largest multi-channel distributor of business supplies and services in the industry with unparalleled reach and experience in the UK, EVO Group provides sourcing, storage and fulfilment services to over 20,000 resellers, corporate organisations and direct customers through Vow, Banner and Truline.

With an unrivalled logistics platform, the highest number of direct manufacturer relations and the broadest multi-channel sales structure, we continue to lead the business supplies and services industry across the UK and Ireland. Through constant innovation, progressive business services and the most extensive product range, we remain at the forefront of our industry offering an exceptional overall customer experience.

Primary Responsibilities

The Group Cash Collector will be responsible for maintenance of their assigned ledgers. The roles are diverse including a mix of low volume complex customers and high volume simple customers. Overall, the primary responsibilities on all ledgers remain ensuring that:

- Customer payments are made in a timely and complete manner;
- Remittance advice notes are provided to allow accurate allocation of payment;
- Overdue debt is kept to a minimum;
- Customer invoicing routines are completed in an accurately and timely manner where manual intervention is necessary;
- Customer reporting and reconciliation routines are completed in an accurate and timely manner; and where appropriate
- Internal escalation paths in the event of late payment experiences are completed in a timely manner

Further Considerations and Expectations

Building and maintaining positive relationships is key to effective job performance. The Cash Collector must be capable of building mutually effective relationships with both customers and colleagues that bring long term benefit for both parties. This might mean finding short term concessions for long term benefit and it also requires that difficult conversations are not avoided but instead handled dispassionately and in a consistent and logical manner.

To ensure that our personal relationships are strong and effective face to face contact is and will continue to be prioritised. The Cash Collector will primarily be based at Sheffield / Home but may be required to attend other sites for face to face contact with Sales and Service colleagues. Additionally, the Cash Collector will be expected to engage with customers and colleagues on a daily basis using virtual technologies such as Microsoft Teams.

Finally, this role requires an individual who is comfortable with consistently high volumes of work and a changing organisational environment with proven job specific experience and results.

Summary of Role Responsibilities:

- Daily communication with customers and colleagues prioritising telephone wherever possible;
- Appropriate prioritisation of task for greatest effect;
- Pro-active and unsupervised problem solving and account reconciliation;
- The clear reporting to line management of fundamental process flaws that require improvement so that the root cause of repetitive problems is understood and resolved;
- Support for the timely and accurate allocation of cash receipts;
- Work towards daily, weekly and monthly targets for both overdue debt and cash collection and be able to articulately and accurately explain both under and overperformance and offer sensible mitigation activities when required
- Administration duties that support timely payment as required incl. the shared management of our suspense accounts and central administrative request mailbox
- Any other duties as and when required by management.

Person Specification
- Is open to others and makes building relationships easy
- Readily shares their knowledge
- Is consistent and trustworthy (does what they say they will do)
- Listens well and keeps an open mind and responds appropriately
- Can express themselves clearly and uses the appropriate medium for the message
- Understands the purpose and importance of their role to the company
- Willing to learn

Skills and Experience
- Minimum two years cash collections experience in a B2B environment
- Experience managing accounts with bespoke requirements
- Experience managing low value high volume accounts
- Experience with EDI ordering and invoicing routines
- Strong Excel skills incl. demonstrable experience with common formula’s used in data analysis and reporting
- The responsibilities associated with this position are not limited to the above description and may be _modified at any time by the Company._

**OUR BENEFITS**

We also have a generous holiday package and a holiday purchasing scheme. All our employees either get their Birthday off every year or a voucher in their birthday month, and in most areas of the business we close between Christmas and New Year

**DIVERSITY AND ANTI-DISCRIMINATION STATEMENT**

It is our people