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Trainee Project Workers for Tenants Support

4 months ago

Rochdale, United Kingdom The Bond Board Full time

**About us**

The Bond Board has been operating since 1993. Our ethos is centred around developing innovative, solution-focused services for homeless households to create a positive difference to the lives of our service users. At the heart of what we do lies a commitment to reach out to the most excluded and disadvantaged people. We don’t give up on those who have given up on themselves or waiver in our belief that, with the right support, everyone has the ability to learn, grow and develop.

**Who we are looking for**

We are looking for an enthusiastic Trainee Project Worker to provide day to day support to our tenants support service in Rochdale. You will be working in a team to assist with the delivery of intensive, person-centred support to challenging, vulnerable and excluded homeless people in crisis.

**About the role**

As a Trainee Project Worker for The Bond Board, you will provide admin support to the floating support team in the day to day running of the office. You will be required to alert your team members of any difficulties between the client and the landlord or neighbours and to any changes in the client’s situation. You will keep the client and risk registers up to date making sure information is shared with other parts of the organisation as appropriate.

**About you**

To succeed you’ll need:

- **Essential Criteria**_

1. Experience in a customer service role, face to face and/or by phone.

4. Ability to work as part of a team, respond flexibly to the day to day demands of the organisation, and adapt to change.

5. Demonstrate the ability to learn and a willingness to undertake training.
- **Desirable Criteria**_

1. Have an understanding of some housing and homelessness issues.

2. Have access to own transport such as bicycle, motorbike, car etc.

**How to apply**

**Please send a CV, and ensure you include your answers to the Customized Pre-Screening Application Questions.**

Please note that this position requires an enhanced DBS check.

Registered Charity Number: 1040176

**Job Types**: Full-time, Fixed term contract

**Salary**: £19,984.56 per year

**Benefits**:

- Company pension
- Flexitime
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Application question(s):

- Please give an example of your experience in a customer service role, face to face and or by phone (as specified in the Essential Criteria).
- Please give an example which demonstrates your ability to learn and a willingness to undertake training (as specified in the Essential Criteria).

Work authorisation:

- United Kingdom (required)

Work Location: One location