Service & Small Works Supervisor

4 days ago


Studley, United Kingdom Ignis Group Full time

**Service & Small Works Supervisor**

Ignis Group Ltd are a commercial heating specialist and due to our continued growth, we are currently recruiting for a full-time service & small works supervisor to join the team at our head office. This is a key role in which you will be supporting our team of field based commercial gas engineers, pipe fitters and service department. The role will be predominantly office based however, the need to carry out site surveys, contract meetings and dealing with onsite technical issues may be required.

Working alongside our service manager and service team, you will be on hand to assist with any internal technical queries for our field-based engineers ensuring works are efficiently completed, our clients’ needs are met whilst maximising efficiency and productivity.

In addition to this, you will be responsible for producing quotations following service and reactive visits. This will include discussions with engineers, clients and suppliers to ensure the most cost effective and correct solution are offered.

Key responsibilities:

- Experienced to assist with technical queries and technical based decisions for our team of field-based engineers and office service team.
- Asist the service department to plan and prioritise ongoing works based on your knowledge of the required tasks, technical difficulty and engineers’ strengths working towards achieving agreed business aims, including costs and productivity.
- Effective management of jobs involving technical matters with clear communication to engineers and clients. Management of works progress on a job-by-job basis utilising our CRM system from inception through to invoicing will form a key part of your role.
- Ensuring the companies Health and Safety Policies and Procedures are adhered too including the engagement and management of approved sub-contractors and compiling/issuing of RAMS.
- Analytical skills and experience with managing data and reports to include Microsoft packages and SRM systems.
- Ability to interpret engineers reports to ensure remedial works are dealt with and no situations are created which leaves our clients in unsafe or vulnerable situations. Extracting information from engineers reports and producing quotations for any works of a more technical nature.
- Deal with any client/customer queries in a professional and timely manner which cannot be dealt with by the service team. This will include discussions with technical staff on site.
- Ability to manage small works jobs from initial cost stage to completion/invoicing.
- The ability to manage people and deliver feedback to both individuals and the team to drive positive change.
- Attend regular management meetings with the Directors and service manager to discus and plan ongoing works and projects.

**Required Attributes**
- Have a good knowledge of heating & plumbing systems and water/legionella regulations. Previous or current ACS gas qualifications a distinct advantage.
- Excellent track record in field operations, working with KPIs and hitting targets.
- Willing to be flexible in supporting the needs of the service including out of hours telephone support for our on-call engineers.
- Strong people management skills with excellent interpersonal qualities and a strong, proven commitment to effective and supportive people management.
- Strong communication and organisational skills to deal with the fast paced, high-volume environment.
- Ability to multi-task, prioritising works through safety and necessity and customer requirements.
- The ability to work under pressure, demonstrating drive and a positive approach to work.
- Committed to continuous improvement and maintaining high standards.
- Self-motivated and able to work autonomously, whilst also working well as part of a successful team.

Package
- 40 hrs per week, Mon-Fri 8am - 5pm,
- 20 Days Holiday + Bank Holidays increasing with time served
- Company pension scheme
- Laptop & mobile phone provided
- Job Types: Full-time, Permanent
- Salary up to £35K depending on experience.

**Salary**: Up to £35,000.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift

Work Location: One location


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